HELP!! Noise when using my Creative Sound Blaster K3+

Jay2020

Novice Member
Hello friends! I need your help! every time that I use my Creative Sound Blaster K3+ (USB port/ Macbook pro 2016) I get this annoying noise. Check out the sample on this youtube video I made:


it doesn't matter if I'm watching youtube or giving a class online on zoom or google meet, I get that sound. Not all the time or in a very very consistent way, but it happens a lot! please HELP! can you identify the root of the problem? how do you call that sound? interference? ground loop? or maybe the problem is the Creative Sound Blaster K3+? HELP! thanks!
 

mushii

Distinguished Member
Can you give us a better idea what else you have plugged into it and what other USB devices you have plugged into your MBP. Thanks
 

Jay2020

Novice Member
Can you give us a better idea what else you have plugged into it and what other USB devices you have plugged into your MBP. Thanks

Hello...I only have the K3+ connected to one of the two USB ports available. Nothing more. Sometimes I plug in the charging cable in the second USB port (both USB ports are Type C). I even bought a new USB cable with a "Ferrite bead" but...the sound is still there. I appreciate all help and tips! Thanks!
 

mushii

Distinguished Member
Lots of Subreddits about this very problem. Creative have been aware of this not only on the K3+ but also on G6 as well. There is no known fix and Creative have refused to respond on the subject.
Are you using it for Mic input or just a playback device?
 

Jay2020

Novice Member
Lots of Subreddits about this very problem. Creative have been aware of this not only on the K3+ but also on G6 as well. There is no known fix and Creative have refused to respond on the subject.
Are you using it for Mic input or just a playback device?
Hello! I'm using it with my mic (because I teach online) and also for playback. What should i do? try to get a new unit? I know I can't get a refund. I bought it in a store that is permanently closed now.
 

mushii

Distinguished Member
I would recommend something like a Focusrite Scarlett Solo which are much better and highly recommended.
 

Chris Muriel

Distinguished Member
Agree with above, a simple USB audio interface would be much more appropriate than the SB. Either the Focusrire above or Behringer umc202hd should work without complications.
 

Jay2020

Novice Member
Yeah, but I already
Agree with above, a simple USB audio interface would be much more appropriate than the SB. Either the Focusrire above or Behringer umc202hd should work without complications.
Yeah, but i already bought this one. I'm looking for solutions. It's too late to consider other options.
 

Jay2020

Novice Member
I would recommend something like a Focusrite Scarlett Solo which are much better and highly recommended.
Yeah, but i already bought this one. I'm looking for solutions. It's too late to consider other options...
 

Chris Muriel

Distinguished Member
In that case , have a good trawl and search at the various threads and pots in Reddit about this and see if any of the suggestions there help.
 

mushii

Distinguished Member
I have looked at a lot of posts. This is a known problem particularly with the K3+ It’s been around for over 2 years now and there is, afaik, no known solution. But I am guessing that the OP knows this as I have seen identical posts on Reddit.
 

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