Well Ive decided that after 3 years with V21 its time to change. My connection has just been getting worse over the past 6 months. It can take upto a day to download a demo from the mp seriously! After long consideration Ive opted to move onto AOL Platinum (£29.99) I called up and made the account, and all they need is the MAC address. I have contacted V21 numerous times in the past 2 weeks and they just keep fobbing me off with Your in a queue now Ive been in this queue for way too long and I feel that Im getting taking for a ride, so that I will have to pay for next months subscription. My question is, can I contact BT about this, would they be able to give me my MAC address? Any thoughts would be greatly appreciated.