Help my Panasonic th-37pa20 has died!

[gingerone]

It's flaming typical, my panasonic plasma has died a month out of warranty.
It tries to switch on but goes straight to standby and there is no picture at all, any ideas?

Also where do I stand as far as consumer rights go cos I don't believe 13 months is a reasonable amount of time for a 3 grand tv to last?

 

[MAW]

No, you are right, it's not reasonable. Sounds like the power supply, it's all that ever goes wrong. Panasonic have fixed a few out of warranty cos it's a known issue, ring them and politely put your case. Your chances are very good.

 

[hornydragon]

if it is a PSU board failure which it sounds like phone panasonic and be nice and patient, they know about the PSU issue and normally will fix FOC at just out of warranty. give them a call and log the fault for an engineer call out....

 

[gingerone]

Thanks for that I'll give them a try tomorrow. Saying that mind I had a psu failure about 6 months ago and that was a gradual breakdown, with this I had no warning at all.

 

[Steve_P]

if it is a PSU board failure which it sounds like phone panasonic and be nice and patient, they know about the PSU issue and normally will fix FOC at just out of warranty. give them a call and log the fault for an engineer call out....

If the experience was anything like my parents who recently had their Panasonic TV replaced be prepared to have the patience of a saint... Their TX-36PL30 started playing up in July 04, in Dec the Panny authorised repair shop admitted defeat, my parents got a replacement Panny 36" TV in Jan 05. Yeah be prepared to be patient alright. The fault was the all too common TV would not power up but remain in standby mode with a flashing power light. That TV was 15 months old when it failed and two years old when replaced.

S.

 

[gingerone]

Well I phoned panasonic and they agreed to repair it free of charge!

 

[MAW]

Good news there. Hope it's sooner rather than later.

 

[gingerone]

I know, I'm currentl relagated to watching tv in the computer room and it's driving me mad.
Any recomendations for a warranty cos I'm spooked now?

 

[nealgs]

Av-Sales and nexnix both do extended warranties - pretty good prices also

Gary

 

[gingerone]

Even if you have not bought the item from them?

 

[nealgs]

yep, i sure that is the case

Av-sales info http://www.av-sales.co.uk/html/warranty.html

Can't find Nexnix info on their site but i'm sure they do

Gary