Sandman
Distinguished Member
i know this is the wrong forum for this and if the mods want to move it that’s ok with me. I only posted in here as it gets more traffic and I suspect a lot of regulars in here will be able to help.
My elderly and disabled dad is always having problems with his PC and I seem to be his 24hr support helpline (he is only a few miles from me).
Anyway his PC is prone to completely freezing at times and sometimes for hours at a time. Today he phoned to say the sound has stopped working. I went round and couldn’t fix either issue. I suspect his HDD might be faulty and I will test the sound with a different set of speakers when I go round tomorrow. The PC is about 6 years old and runs W10.
Is there any diagnostics software (free) you can recommend to pinpoint the problem? Last time he had the freezing issue I wiped everything and started again with a clean install so I suspect a hardware problem rather than a software.
I also assume if he needs a new HDD he will also need to purchase a new copy of W10 as the pc came shipped with windows installed which was then upgraded to W10.
My elderly and disabled dad is always having problems with his PC and I seem to be his 24hr support helpline (he is only a few miles from me).
Anyway his PC is prone to completely freezing at times and sometimes for hours at a time. Today he phoned to say the sound has stopped working. I went round and couldn’t fix either issue. I suspect his HDD might be faulty and I will test the sound with a different set of speakers when I go round tomorrow. The PC is about 6 years old and runs W10.
Is there any diagnostics software (free) you can recommend to pinpoint the problem? Last time he had the freezing issue I wiped everything and started again with a clean install so I suspect a hardware problem rather than a software.
I also assume if he needs a new HDD he will also need to purchase a new copy of W10 as the pc came shipped with windows installed which was then upgraded to W10.