vipergrm
Prominent Member
I hope someone can advise me on this
I bought an Acer AT3201W 32" LCD TV from Savastore about a month ago and I sent it back after only 8 days because of several reason.
First, the movement was very jiddery and the pictures smeared an awful lot, especially when watching football.
Second, no matter what port I connected my PS2 to, I would get this silly interference on screen every minute or so where the screen would flash and the colour would go dull completey, then a minute later it would go back to normal. It did this in a cycle really. I tried both SCART sockets and composite but the same thing happened.
Third, Savastore have this advertised on their website as a 16ms response time. I checked the Acer website and the offical response time is actually 24ms. Some other sites have it as 12ms but that is grey to grey.
Now it gets difficult. I called Savastore and explained all the above. They agreed let me return the set for a full refund provided it was checked.
I gave them all my details and they arranged for collection. After some initial problems with the Courier, they came to pick up the TV a few weeks ago. It was in it's original box and all required details were on the box as required. The delivery driver gave me a document confirming the pickup etc and literally dragged the TV accross the road and into his van.
I guessed that would be the end but oh no. It is only the beginning. I checked the status of the return every day for 4 or 5 days. Then I phoned them because it was showing as 'not received'.
After many frustrating phone calls, Savastore told me the courier said that they definately didn't pick it up and was I SURE I posted it. *** if you wait in the house all day like and idiot, get a document and the Courier driver's name and mobile number then I would say that would make you pretty SURE it was picked up.
I have tried to contact Savastore every day this week but after 15 mins I get fed up and hang up. I don't have time for this nonsense because I have my own job during the day to worry about without phoning up these gitts all the time.
So, can anyone tell me, is there anything I can do legally to get this issue resolved? As it stands, they are going to bill me for this TV which the delivery company has obviously made a complete nonsense of. I'm worried that they might try and accuse me of stealing the TV or something. I have the courier document and the driver's name and phone number so what more proof do I need? Surely the problem now lies between Savastore and the Courier?
If anyone could advise me on this I would be EXTREMELY greatful. I have ordered a Samsung 46" DLP TV from Pixmania already and I don't want to pay for TWO TVs when I obviously only have one!
Many, many thanks in advance,
Viper
I bought an Acer AT3201W 32" LCD TV from Savastore about a month ago and I sent it back after only 8 days because of several reason.
First, the movement was very jiddery and the pictures smeared an awful lot, especially when watching football.
Second, no matter what port I connected my PS2 to, I would get this silly interference on screen every minute or so where the screen would flash and the colour would go dull completey, then a minute later it would go back to normal. It did this in a cycle really. I tried both SCART sockets and composite but the same thing happened.
Third, Savastore have this advertised on their website as a 16ms response time. I checked the Acer website and the offical response time is actually 24ms. Some other sites have it as 12ms but that is grey to grey.
Now it gets difficult. I called Savastore and explained all the above. They agreed let me return the set for a full refund provided it was checked.
I gave them all my details and they arranged for collection. After some initial problems with the Courier, they came to pick up the TV a few weeks ago. It was in it's original box and all required details were on the box as required. The delivery driver gave me a document confirming the pickup etc and literally dragged the TV accross the road and into his van.
I guessed that would be the end but oh no. It is only the beginning. I checked the status of the return every day for 4 or 5 days. Then I phoned them because it was showing as 'not received'.
After many frustrating phone calls, Savastore told me the courier said that they definately didn't pick it up and was I SURE I posted it. *** if you wait in the house all day like and idiot, get a document and the Courier driver's name and mobile number then I would say that would make you pretty SURE it was picked up.
I have tried to contact Savastore every day this week but after 15 mins I get fed up and hang up. I don't have time for this nonsense because I have my own job during the day to worry about without phoning up these gitts all the time.
So, can anyone tell me, is there anything I can do legally to get this issue resolved? As it stands, they are going to bill me for this TV which the delivery company has obviously made a complete nonsense of. I'm worried that they might try and accuse me of stealing the TV or something. I have the courier document and the driver's name and phone number so what more proof do I need? Surely the problem now lies between Savastore and the Courier?
If anyone could advise me on this I would be EXTREMELY greatful. I have ordered a Samsung 46" DLP TV from Pixmania already and I don't want to pay for TWO TVs when I obviously only have one!
Many, many thanks in advance,
Viper