Paul_HDLover
Prominent Member
Hi All,
To cut a long story as short as possible, for the last 2 years ive had one of the original thompson boxes, bought myself over the internet. For quite some time ive had the usual cut outs (Dodgy PSU).
Anyway I called sky and tried to get one of their offers for a new box for £49. After a long struggle it was agreed and the installer came out yesterday. I wasnt here but he tried to install a box by disconnecting old box and plugging in the new one. It goes through a Samsung AVR710 amp/receiver. Thompson box worked fine no probs but apparently some kind of HDCP error kept appearing and he left with cap in hand saying someone would come back tomorrow (Today).
So today arrives, we get a call at 7.45 saying they will be here between 9 and 10. 10.35, 3 guys arrive (Bit mob handed I know).
They say they are here to fit a refurb Amstrad and take my box away. There were 2 things wrong with that statement:
1) Refurb
2) Take my existing box away (As its mine bought outright from internet)
The guys then all leave, go down to the van after saying we'll see what we've got in the van and come back up the stairs with a box. One of the guys goes on to the phone and says im at Paul_HDLovers house and he is refusing to accept a refurb and refusing to give up his old box. Then starts prattling on about a screw up in the order and tells another guy to install the one hes got. So the boy does.
While this goes on, I asked one of the guys if the guy yesterday was installing a refurb to which he areplied along the lines of 'yeah hes a dodgy F*****, he was going to install the refurb and keep the new one for himself'
It should have clicked straight away with me but it didnt until after.
Thye box they took the HD box out of looked old and worn (Not a great indication its a refurb, but doesnt exactly fill me with confidence).
They have fitted an Amstrad drx780uk. There are no noticeable stickers to give away its a refurb. If it were new would it not have the protective plastic accross buttons etc? I dunno.
COMMENT RE HDMI CABLE REMOVED AS I AM NOT SURE ABOUT THIS NOW
They have connected the new HD box up directly to the Samsung LE40R87BDX version SP01
They did not replace the power cable (They have used the old one)
They took away the box packaging including manuals, remote and the box shell itself!
I have just tried to hook up the HDMI cable to my receiver but am getting the message Display does not support HDCP call 08702 XXX XXX.
Help!!
Any technical advice apreciated or just advice on what you would do.
As the HD Box only works when connected directly to the Sammy LCD, it must be something about the receiver?
I have just forced a software update and still no new EPG and I cant access sub HD channels ie SP1 etc as I am getying a message saying 'This is the wrong card for this set top box. Insert the correct viewing card'
To compund things, ive just called sky but getting a recorded message saying THEY are having technical difficulties and to call back later.
To cut a long story as short as possible, for the last 2 years ive had one of the original thompson boxes, bought myself over the internet. For quite some time ive had the usual cut outs (Dodgy PSU).
Anyway I called sky and tried to get one of their offers for a new box for £49. After a long struggle it was agreed and the installer came out yesterday. I wasnt here but he tried to install a box by disconnecting old box and plugging in the new one. It goes through a Samsung AVR710 amp/receiver. Thompson box worked fine no probs but apparently some kind of HDCP error kept appearing and he left with cap in hand saying someone would come back tomorrow (Today).
So today arrives, we get a call at 7.45 saying they will be here between 9 and 10. 10.35, 3 guys arrive (Bit mob handed I know).
They say they are here to fit a refurb Amstrad and take my box away. There were 2 things wrong with that statement:
1) Refurb
2) Take my existing box away (As its mine bought outright from internet)
The guys then all leave, go down to the van after saying we'll see what we've got in the van and come back up the stairs with a box. One of the guys goes on to the phone and says im at Paul_HDLovers house and he is refusing to accept a refurb and refusing to give up his old box. Then starts prattling on about a screw up in the order and tells another guy to install the one hes got. So the boy does.
While this goes on, I asked one of the guys if the guy yesterday was installing a refurb to which he areplied along the lines of 'yeah hes a dodgy F*****, he was going to install the refurb and keep the new one for himself'
It should have clicked straight away with me but it didnt until after.
Thye box they took the HD box out of looked old and worn (Not a great indication its a refurb, but doesnt exactly fill me with confidence).
They have fitted an Amstrad drx780uk. There are no noticeable stickers to give away its a refurb. If it were new would it not have the protective plastic accross buttons etc? I dunno.
COMMENT RE HDMI CABLE REMOVED AS I AM NOT SURE ABOUT THIS NOW
They have connected the new HD box up directly to the Samsung LE40R87BDX version SP01
They did not replace the power cable (They have used the old one)
They took away the box packaging including manuals, remote and the box shell itself!
I have just tried to hook up the HDMI cable to my receiver but am getting the message Display does not support HDCP call 08702 XXX XXX.
Help!!
Any technical advice apreciated or just advice on what you would do.
As the HD Box only works when connected directly to the Sammy LCD, it must be something about the receiver?
I have just forced a software update and still no new EPG and I cant access sub HD channels ie SP1 etc as I am getying a message saying 'This is the wrong card for this set top box. Insert the correct viewing card'
To compund things, ive just called sky but getting a recorded message saying THEY are having technical difficulties and to call back later.
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