joz8968
Established Member
HELP! Been a Sky Digital customer at my present address for over 6 years now... no problem receiving all the channels up till now...
Aargh! I cannot receive circa half of the channels - comes up with dialogue box "FOR YOUR INFORMATION 28 - No satellite signal is being received".
I checked the status of the two LNB inputs of the receiver and signal quality on Input 1 is a rock-solid 80%... but Input 2 sometimes is 0% and not locked (i.e. no signal) OR at c.60-70%? The fluctuation between these two states appears to be a bit random.
As a test, I swapped over the two coax feeds into the receiver, to see if the problem was with one side of the twin LNB or a fault with one of the inputs on the Sky Box. It would appear the latter, as the signal test on the inputs didn't alter - indicates both sections of the LNB are okay.
This leads me to believe that there's something up with the internal electronics to/from Input 2 - but that's just my amateurish guess. The only other thing I can think of, is that the channels that are dead may be of all the same polarity, either all H or all V...? I really am stumped.
Is there anyone that can shed some light on this really annoying situation (before I decide to spend a week trying to get through to Sky only to be told stuff I already know
)
Aargh! I cannot receive circa half of the channels - comes up with dialogue box "FOR YOUR INFORMATION 28 - No satellite signal is being received".
I checked the status of the two LNB inputs of the receiver and signal quality on Input 1 is a rock-solid 80%... but Input 2 sometimes is 0% and not locked (i.e. no signal) OR at c.60-70%? The fluctuation between these two states appears to be a bit random.
As a test, I swapped over the two coax feeds into the receiver, to see if the problem was with one side of the twin LNB or a fault with one of the inputs on the Sky Box. It would appear the latter, as the signal test on the inputs didn't alter - indicates both sections of the LNB are okay.
This leads me to believe that there's something up with the internal electronics to/from Input 2 - but that's just my amateurish guess. The only other thing I can think of, is that the channels that are dead may be of all the same polarity, either all H or all V...? I really am stumped.
Is there anyone that can shed some light on this really annoying situation (before I decide to spend a week trying to get through to Sky only to be told stuff I already know
)
