GLW
Standard Member
Same with me except I had extended warranty and LG or warranty co would not do anything and I had my TV less than 1 1/2 years. Good for you.Amazon, no special warranties
Same with me except I had extended warranty and LG or warranty co would not do anything and I had my TV less than 1 1/2 years. Good for you.Amazon, no special warranties
Purchased mine July 2018 and same problem you are showing. Notified LG and they said it was dealers problem and to notify them. They did nothing and the extended warranty co I bought would not do anything either.Hi all,
I purchased an LG B7V from Richer Sounds in May 2018 with a 6 year guarantee. Back last month it developed this green patch centre of the panel. After reading quite a few forums shows this is an occurring fault with LG Oleds.
After over two weeks of contacting Richer Sounds and waiting for their service team I phoned their customer services this afternoon. They told me to contact LG customer services. They have asked me to send images on their WhatsApp and will contact me shortly.
Gutting really when you pay a premium price for an Oled and this is the result.
Purchased thru Dealer on Amazon with 4 year warranty thru AmazonWho was the dealer that you purchased the tv from?
Have you tried trading standards for any help?Purchased thru Dealer on Amazon with 4 year warranty thru Amazon
Hi BrycieBiTDiSo Knowhow are now saying they can’t complete a repair on my screen this time as LG (along with every other manufacturer) no longer make 3D panels. They’re offering a £1200 voucher to buy an equivalent species LG screen when ours was £2100! P!$$ed off does not cover it.
Hi BrycieBiTDi
Looks like they are offering replacement MINUS the usage , Purchased 2016 (3-4 years use) at maybe 10 % per year (poss 13% ) These figures I got from working back wards from some of the threads, ONLY a guess tho' . Try and see if you can get a better deal? who knows.
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I purchased an LG OLED Feb 2017. Noticed the green/blue spots Dec 2018. Finally found this forum and contacted LG via Facebook Messenger Jan 2020 at the recommendation of another poster. They were super nice helpful and constructive. They’ve sent a new panel and scheduled a technician to come to my house to replace it next week, all for free. So far so good! Happy for LG!
Questions for everyone.
1. For those out of warranty, how much has it cost to repair the TV?
2. For those in warranty and out of warranty, how long has it taken to repair from the date you first called it in for repair to the date it was finally repaired?
3. Would any of you be interested in being a plaintiff in a class action lawsuit against LG to recoup your repair costs? You would have to be in the U.S.
Have the same prob with my series 7 55 nch LG oled. TV is 18 months old. Bought from richer sounds maidstone. It does have the 5 year extended warranty with richer sounds, but looking at all the trouble people have had getting them to do anything ie burn in blamed, running pixel refresher 10 times etc I decided to logged the issue with LG direct via their website. Has taken a month of sending pics etc and then waiting a week each time before chasing LG for an update. But today they advised it is a panel fault and as it's out of warranty with them, they have offered to replace the panel by sending it back to them for a fee of £200. I spoke with a team leader who advised that it would only be the panel that is replaced. Not dealing with the possible root cause of the processor and cables overheating . I asked what happens if the root issue is not fixed and in 12 months the same problem.haooens. He advised the new panel only comes with a 3 month warranty, but if in 12 months the issue happens again they would try and help again at that time. For another charge no doubt. He also advised that they had no knowledge of the problem happening again once the panel was swapped.out as they do believe the issue is with the panel only. I'm not that impressed with LG to be honest , a month of chasing them and then a fee for the fix, when this is happening to so many of this make and model and year of manufacture oleds. I am going to contact Richer sounds but I don't hold out much success there. Any updates from anyone else is if the issue reoccurs or what fees if any people are being quoted by LG. Thanks .
Were you able to get anything resolved? I'm having the same exact issue with my 65 inch that I purchased at Costco in Nov. 2017.New guy here my oled55b6p has green blob in it I have square trade since day 1 bought it in 2017 still has warranty with square trade I called them about the issue I was told send pictures so I did there saying its burn image but LG saying its was pixel discoloration
Sorry for me English I'm italian
Thank you
Were you able to get anything resolved? I'm having the same exact issue with my 65 inch that I purchased at Costco in Nov. 2017.
Keep complaining to LG technical support. I have a OLED55B7 and after 14 months started getting green blob. Notified LG but they said warranty stopped after 12 months. I had purchased 4 year extended warranty thru Amazon square trader. After sending pictures they said it was burn-in and that it isn't covered. After complaning about their warranty they agreed to refund my warranty cost. So back to LG I went. Finally after about 2 months LG made good and replaced my defective panel at no cost to me. Thank you LG for realizing your early models had a problem. GLWWere you able to get anything resolved? I'm having the same exact issue with my 65 inch that I purchased at Costco in Nov. 2017.