HELP- green spot in middle of LG OLED

Don’t want to be the bearer of bad news, but I bought my 55” LG OLED in November 2016 and I’ve just had this problem occur for a second time. Knowhow fixed it previously by replacing the panel a year or two ago. Seems like this will continue to come back within a year or two until I’m out of Curry’s 5 year warranty and no longer get it repaired foc.
 
Hi all,
I purchased an LG B7V from Richer Sounds in May 2018 with a 6 year guarantee. Back last month it developed this green patch centre of the panel. After reading quite a few forums shows this is an occurring fault with LG Oleds.
After over two weeks of contacting Richer Sounds and waiting for their service team I phoned their customer services this afternoon. They told me to contact LG customer services. They have asked me to send images on their WhatsApp and will contact me shortly.
Gutting really when you pay a premium price for an Oled and this is the result.
 

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Hi all,
I purchased an LG B7V from Richer Sounds in May 2018 with a 6 year guarantee. Back last month it developed this green patch centre of the panel. After reading quite a few forums shows this is an occurring fault with LG Oleds.
After over two weeks of contacting Richer Sounds and waiting for their service team I phoned their customer services this afternoon. They told me to contact LG customer services. They have asked me to send images on their WhatsApp and will contact me shortly.
Gutting really when you pay a premium price for an Oled and this is the result.
Purchased mine July 2018 and same problem you are showing. Notified LG and they said it was dealers problem and to notify them. They did nothing and the extended warranty co I bought would not do anything either.
 
So Knowhow are now saying they can’t complete a repair on my screen this time as LG (along with every other manufacturer) no longer make 3D panels. They’re offering a £1200 voucher to buy an equivalent species LG screen when ours was £2100! P!$$ed off does not cover it.
 
So Knowhow are now saying they can’t complete a repair on my screen this time as LG (along with every other manufacturer) no longer make 3D panels. They’re offering a £1200 voucher to buy an equivalent species LG screen when ours was £2100! P!$$ed off does not cover it.
Hi BrycieBiTDi
Looks like they are offering replacement MINUS the usage , Purchased 2016 (3-4 years use) at maybe 10 % per year (poss 13% ) These figures I got from working back wards from some of the threads, ONLY a guess tho' . Try and see if you can get a better deal? who knows.
 
Hi BrycieBiTDi
Looks like they are offering replacement MINUS the usage , Purchased 2016 (3-4 years use) at maybe 10 % per year (poss 13% ) These figures I got from working back wards from some of the threads, ONLY a guess tho' . Try and see if you can get a better deal? who knows.


Yeah I’m sure they’re working it out on current market value of mine, but I’m my opinion if I’m covered by a warranty, I should be given a product equivalent to what I bought. I have asked them to go away and consider offering me a better model. They should be responding today hopefully, but I suspect tomorrow. Will update the thread.
 
LG has repaired my OLED65C7P.AUS out of warranty after they identified there was an issue with the panel. A locally contracted service repair was arranged and the entire panel was swapped out.

The repair technician said that when replacing these panels they are also supplied with a new TC (timing control) unit (the big pink arrow) and that the wires coming from the unit are new/thicker (the small purple arrows). Hopefully these additional changes to a panel swap mean the issue won't re-occur.

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Obviously I'm happy the unit is now working. The overall process with LG to get the fix done for this failure (out of warranty) was very good.
 
View attachment 1242391View attachment 1242392

I purchased an LG OLED Feb 2017. Noticed the green/blue spots Dec 2018. Finally found this forum and contacted LG via Facebook Messenger Jan 2020 at the recommendation of another poster. They were super nice helpful and constructive. They’ve sent a new panel and scheduled a technician to come to my house to replace it next week, all for free. So far so good! Happy for LG!

Update: Service center called me this morning and said the panel arrived, they installed it same-day and I’m back in action! LG really came through. Great customer service through Facebook Messenger after multiple disappointing phone calls.

New panel is silver-backed instead of black and it’s a different part number so hope they’ve resolved the issue so it won’t come back.

Fixed:
 

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Questions for everyone.

1. For those out of warranty, how much has it cost to repair the TV?
2. For those in warranty and out of warranty, how long has it taken to repair from the date you first called it in for repair to the date it was finally repaired?
3. Would any of you be interested in being a plaintiff in a class action lawsuit against LG to recoup your repair costs? You would have to be in the U.S.
 
Questions for everyone.

1. For those out of warranty, how much has it cost to repair the TV?
2. For those in warranty and out of warranty, how long has it taken to repair from the date you first called it in for repair to the date it was finally repaired?
3. Would any of you be interested in being a plaintiff in a class action lawsuit against LG to recoup your repair costs? You would have to be in the U.S.

1. $0.00
2. Out of warranty, 17 days b/c part was backordered
3. No
 
New guy here my oled55b6p has green blob in it I have square trade since day 1 bought it in 2017 still has warranty with square trade I called them about the issue I was told send pictures so I did there saying its burn image but LG saying its was pixel discoloration
Sorry for me English I'm italian
Thank you
 

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Hi Everyone, Final up-date. NEW panel to my Loewe 55" (lg panel) now no green spot. Ths was the last loewe panel so fingers crossed that it lasts a lot longer than 2-3 years.
Good luck everyone with their issues.
 
Have the same prob with my series 7 55 nch LG oled. TV is 18 months old. Bought from richer sounds maidstone. It does have the 5 year extended warranty with richer sounds, but looking at all the trouble people have had getting them to do anything ie burn in blamed, running pixel refresher 10 times etc I decided to logged the issue with LG direct via their website. Has taken a month of sending pics etc and then waiting a week each time before chasing LG for an update. But today they advised it is a panel fault and as it's out of warranty with them, they have offered to replace the panel by sending it back to them for a fee of £200. I spoke with a team leader who advised that it would only be the panel that is replaced. Not dealing with the possible root cause of the processor and cables overheating . I asked what happens if the root issue is not fixed and in 12 months the same problem.haooens. He advised the new panel only comes with a 3 month warranty, but if in 12 months the issue happens again they would try and help again at that time. For another charge no doubt. He also advised that they had no knowledge of the problem happening again once the panel was swapped.out as they do believe the issue is with the panel only. I'm not that impressed with LG to be honest , a month of chasing them and then a fee for the fix, when this is happening to so many of this make and model and year of manufacture oleds. I am going to contact Richer sounds but I don't hold out much success there. Any updates from anyone else is if the issue reoccurs or what fees if any people are being quoted by LG. Thanks .
 

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Have the same prob with my series 7 55 nch LG oled. TV is 18 months old. Bought from richer sounds maidstone. It does have the 5 year extended warranty with richer sounds, but looking at all the trouble people have had getting them to do anything ie burn in blamed, running pixel refresher 10 times etc I decided to logged the issue with LG direct via their website. Has taken a month of sending pics etc and then waiting a week each time before chasing LG for an update. But today they advised it is a panel fault and as it's out of warranty with them, they have offered to replace the panel by sending it back to them for a fee of £200. I spoke with a team leader who advised that it would only be the panel that is replaced. Not dealing with the possible root cause of the processor and cables overheating . I asked what happens if the root issue is not fixed and in 12 months the same problem.haooens. He advised the new panel only comes with a 3 month warranty, but if in 12 months the issue happens again they would try and help again at that time. For another charge no doubt. He also advised that they had no knowledge of the problem happening again once the panel was swapped.out as they do believe the issue is with the panel only. I'm not that impressed with LG to be honest , a month of chasing them and then a fee for the fix, when this is happening to so many of this make and model and year of manufacture oleds. I am going to contact Richer sounds but I don't hold out much success there. Any updates from anyone else is if the issue reoccurs or what fees if any people are being quoted by LG. Thanks .
 

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I have a less than 4 year old OLED65B6P with terrible yellows and pinks. The pictures I've posted are of solid yellow and pink images. Definitely out of warranty but I still held out some hope based on what I'd seen in this thread so I messaged LG on facebook and they had an OLED specialist call me. He called it burn in and told me I'd have to pursue a repair with a local service center. Obviously I'm not going to blow 1000$+ on a new panel only to have it fail again. Very disappointed in LG and OLED in general, you won't catch me buying another OLED no matter how glorious the blacks are for the first year or two....it is just ridiculous to have a TV in this shape in under 4 years.
 

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New guy here my oled55b6p has green blob in it I have square trade since day 1 bought it in 2017 still has warranty with square trade I called them about the issue I was told send pictures so I did there saying its burn image but LG saying its was pixel discoloration
Sorry for me English I'm italian
Thank you
Were you able to get anything resolved? I'm having the same exact issue with my 65 inch that I purchased at Costco in Nov. 2017.
 
Were you able to get anything resolved? I'm having the same exact issue with my 65 inch that I purchased at Costco in Nov. 2017.
Keep complaining to LG technical support. I have a OLED55B7 and after 14 months started getting green blob. Notified LG but they said warranty stopped after 12 months. I had purchased 4 year extended warranty thru Amazon square trader. After sending pictures they said it was burn-in and that it isn't covered. After complaning about their warranty they agreed to refund my warranty cost. So back to LG I went. Finally after about 2 months LG made good and replaced my defective panel at no cost to me. Thank you LG for realizing your early models had a problem. GLW
 
Just a heads up i haven't posted an update since i got my B7A repaired by LG. They put in a panel and it’s working. One thing i would like to point out to everyone here that they should know is the reason LG doesnt just give you a new tv like the one you would get from a retail store is because the replacement panels being put in are refurbished. Their replacement panels are units that didnt pass stringent quality checks at the factory. They might have dead pixels or pixel defects, maybe sheen on the screen might be off somehow or there might be slight warps or lumps on the screen or something that caused them not to be good enough to be sold as new. I can confirm the screen LG put in has a large series of stuck and dead pixels at the corners and edges. They most likely thought it was ok to use the panel as a replacement because the pixel shift feature on these tvs shifts the screen slightly and of course you cant see the ussue with black bars on widescreen movies so you would in the majority of cases not see the issue. So yeah guys that is why LG goes through hassles to ship you the panels for repair instead of giving you a check, in store credit or sending you a completely new tv. They dont want to loose money by giving you a new tv and would rather give you panels with defects you dont notice. They are cheating customers basically. Pretty sneaky LG. I gave up. After they sent a bent up panel the first time which the LG tech wanted to install anyway (he just didnt care) and now the stuck and dead pixels this time I just didnt want to bother my repair tech anymore after realizing these panels LG was sending were all going to have issues. Funny, i remember the LG repair tech as he left my house mumbled silently “if you see anything wrong with it this time it’s because its defective”. I didnt understand what he meant but he knew what was going on. I will see how this replacement panel holds up with the burn-in issue in a year and a half. If I see it burn in again in the middle the same way again I will not be buying an LG anymore. This tech is very delicate no wonder Samsung gave up on it. OLED might have a great picture quality but if it doesnt last it’s not worth it really. In the process of moving to a new house. And will be needing another tv for another room and I’m thinking strongly of avoiding another OLED this time. I am thinking of Samsung QLED this time around possibly.
 
Last edited:
LG defective replacement panels.
 

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