Purchased mine July 2018 and same problem you are showing. Notified LG and they said it was dealers problem and to notify them. They did nothing and the extended warranty co I bought would not do anything either.Hi all,
I purchased an LG B7V from Richer Sounds in May 2018 with a 6 year guarantee. Back last month it developed this green patch centre of the panel. After reading quite a few forums shows this is an occurring fault with LG Oleds.
After over two weeks of contacting Richer Sounds and waiting for their service team I phoned their customer services this afternoon. They told me to contact LG customer services. They have asked me to send images on their WhatsApp and will contact me shortly.
Gutting really when you pay a premium price for an Oled and this is the result.
Hi BrycieBiTDiSo Knowhow are now saying they can’t complete a repair on my screen this time as LG (along with every other manufacturer) no longer make 3D panels. They’re offering a £1200 voucher to buy an equivalent species LG screen when ours was £2100! P!$$ed off does not cover it.
Looks like they are offering replacement MINUS the usage , Purchased 2016 (3-4 years use) at maybe 10 % per year (poss 13% ) These figures I got from working back wards from some of the threads, ONLY a guess tho' . Try and see if you can get a better deal? who knows.
Update: Service center called me this morning and said the panel arrived, they installed it same-day and I’m back in action! LG really came through. Great customer service through Facebook Messenger after multiple disappointing phone calls.View attachment 1242391View attachment 1242392
I purchased an LG OLED Feb 2017. Noticed the green/blue spots Dec 2018. Finally found this forum and contacted LG via Facebook Messenger Jan 2020 at the recommendation of another poster. They were super nice helpful and constructive. They’ve sent a new panel and scheduled a technician to come to my house to replace it next week, all for free. So far so good! Happy for LG!
1. $0.00Questions for everyone.
1. For those out of warranty, how much has it cost to repair the TV?
2. For those in warranty and out of warranty, how long has it taken to repair from the date you first called it in for repair to the date it was finally repaired?
3. Would any of you be interested in being a plaintiff in a class action lawsuit against LG to recoup your repair costs? You would have to be in the U.S.