Help getting 360 online!

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airmax95

Guest
Hello i got my 360 today and already have trouble getting it online..

when i click on sign up to xbox live, it straight away says it cant connect, so i go on test connection, then it fails when it comes to MTU, i dont kno what this is but if its anything to do with my connection speed i have a 2mb connection.

thanks for any help guys
 

Moogle

Distinguished Member
More information about how it is connected to your broadband might help. The more information about your whole setup the better.
 
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airmax95

Guest
basically theres a little white box behind my pc with a white lead going from it to the pc, the ethenet cable fits in fine from the xbox to the white box so i dont kno wots going on?
 

Moogle

Distinguished Member
Sorry but that still doesn't really explain things. The information needs to be more specific.

Is your broadband cable or ADSL
Are you using a modem or a router
Is you PC connected via USB or ethernet
Is your Xbox connection independent of your PC connection

Like I said the more information and the more detailed it is the better regarding your setup.
 
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airmax95

Guest
i dont really know names of things but il explain the best i can...

our broadband runs through our NTL box downstairs, basically if i go downstairs and tourn the power off i wont have any internet up here, the same white box i have in my room is what the ethenet cable goes into downstairs, and that is what gives me my broadband upstairs

at the moment im simply pluging the xbox ethenet cable straight into the back of my white box upstairs
 

Moogle

Distinguished Member
I'm sorry that is still vague for me especially as I'm not that knowledgeable on cable internet connections as I've always used ADSL. Hopefully some who is will read this thread and be of more help.
 

webbo254

Novice Member
Hi there on the Microsoft help & support website it says the MTU fails if the router is incompatible, it says MTU is a setting on the router/ gateway that can affect network performance. It says Xbox Live requires a minimum MTU of 1364:

Follow Me...
 

dan1979

Member
Is anything else connected to the white box upstairs? Have you verified it works by using anything else?
 

kopchoir

Banned

hatton920

Banned
i dont really know names of things but il explain the best i can...

our broadband runs through our NTL box downstairs, basically if i go downstairs and tourn the power off i wont have any internet up here, the same white box i have in my room is what the ethenet cable goes into downstairs, and that is what gives me my broadband upstairs

at the moment im simply pluging the xbox ethenet cable straight into the back of my white box upstairs

I thought ntl modems were black?
 

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