Help file missing

Discussion in 'Computer Software & Operating Systems' started by dts197, Apr 28, 2007.

  1. dts197

    dts197
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    Over the past few days I've been having trouble with when opening up programs on my pc.

    I don't know how but I think a help file has been deleted. The "What's this?" (help with dialogs) can't be used.

    When I open up the control panel, I get a message come up saying the help file context.HLP is missing from my programs folder. When I try to locate it, the pc just freezes up.

    I think this is the reason why I can't connect my iPod to iTunes anymore as when I try, it says I don't have the right privileges (even though I'm an administrator of the pc). I can't even unistall iTunes either.

    I also get the context.hlp message sometimes when I open up Microsoft word.

    I've searched the net for answers but not been able to find anything helpful. Can anyone please help? Anybody know anything about how I can sort this or know somewhere I could get info from.

    I have tried a system restore to when everything was ok but has not helped.
     
  2. Singh400

    Singh400
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    I don't think one simple help file is causing all your problems. I would start by doing a complete system scan for viruses/malware/spyware/adware.
     
  3. dts197

    dts197
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    I did that first and removed everything it picked up.
     
  4. Stiggy

    Stiggy
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    So, it DID have some nasties on it then? Just because they have now been removed it doesn't mean the problems they caused have now gone away.

    I haven't got an XP PC to check with, but you might just be able to replace the context.hlp file from another PC. However, I think a wipe and reinstall of XP might be a better bet.
     
  5. The Dude

    The Dude
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    I'd (always) suggest re-running XP SP2 before you start from scratch, very nearly the whole help&support system got updated, so it may well replace any duff files on your system. :)
     
  6. dts197

    dts197
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    How do you re-run XP? Just put the disc in & install over the top? And it wouldn't affect any saved files in My Documents? Thanks.
     
  7. The Dude

    The Dude
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    Sorry...... NOT reinstall XP, reinstall Service Pack 2.

    If you download the 'full' ( or 'admin') version, it will be around 280MB in size.

    Download the file, try run it, and see what you get..

    Re-running the service pack can't hurt anything else, at least not permanently.


    Always worth a go before you start re-formatting. :)
     
  8. Stiggy

    Stiggy
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    Oh, and backup your personal data first!
     

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