fallinlight
Distinguished Member
Dear @WozzaB,
Yes, I get that now, thank you. That is why I received the emails saying that the seller asked eBay to step in. That must have been when they provided the tracking to eBay (a rep confirmed over the phone this morning that this is what happened this morning), who then closed the case in the seller's favour.
I always place trust in each and ever seller I purchase from; that is what you do in a binding contract. I have just been scammed in the past, or had seller's unwilling to refund or assist. Most are helpful, from my experience. But the prior makes your less trusting and wanting to sometimes just open a case, for example. Again, I gave my reasons above and I noted to be even more patient in future.
Yes, that is positive. Let us watch this space.
Kind wishes,
fallinlight
Ebay only got involved and asked for postage/delivery proof from the seller because you opened a case, and too soon it seems.
Yes, I get that now, thank you. That is why I received the emails saying that the seller asked eBay to step in. That must have been when they provided the tracking to eBay (a rep confirmed over the phone this morning that this is what happened this morning), who then closed the case in the seller's favour.
On the point of not trusting the seller to refund you, what gives you this impression? Poor feedback maybe?
I'll happily refund a buyer if the item is confirmed as lost, whether it's £1 or £1000, and I always I use the appropriate shipping method with full insurance.
I always place trust in each and ever seller I purchase from; that is what you do in a binding contract. I have just been scammed in the past, or had seller's unwilling to refund or assist. Most are helpful, from my experience. But the prior makes your less trusting and wanting to sometimes just open a case, for example. Again, I gave my reasons above and I noted to be even more patient in future.
Yes there are bad sellers on ebay, but there are also a lot of good sellers, and you said one of your sellers contacted you to say they will help to resolve the issue, so that should be giving you some confidence that they will do what is needed to make it right, despite having a ruling their favour already.
Yes, that is positive. Let us watch this space.
Kind wishes,
fallinlight