Yes, it's true. Just got myself a second hand Pronto RU890 from ebay and was looking forward to programming it. However on Saturday night the new puppy got in the office and chewed right through the serial cable! The cable is damaged beyond repair and I need to know where I can get a replacement. Searches on the internet have thus far proved fruitless. I have contacted Philips by e-mail but have yet to recieve a reply. Any help would be much appreciated.