Since all new subscribers are being offered the same package for £10 and this is not an introductory offer, I called Setanta today intending to cancel and resubscribe if necessary. I didn't need to though, as soon as I mentioned what I was calling about, customer services said they would change me to the lower amount. When I enquired as to why I'd had to phone to request it they made some excuse about some people being on minimum contracts and they didn't check accounts without a request. In other words, they hope people will assume the £10 is an introductory offer and not do anything about it. Not the first time Setanta has ****** me off but I can't really do without NASN.