This is what I just sent to Sony. Think I've had a pretty bad run Funny thing is the sound is good, but the errors are way worse than the cosmetic stuff. Hi I just bought the Sony HD5 and I am having the following problems: a) Sometimes the player stops mid playback giving the SYSTEM ERROR 020 error. I have installed the latest firmware from sony v1.2 which is supposed to correct this; but this problem still occurs. b) When the display LCD lights up, there are two very distinct vertical lines running all the way down the screen. At times, these lines are much more noticable than others. c) There is a bunch of dust and even a HAIR underneath the screen, which is highly distracting d) Sometimes the sound becomes garbled (sounds like a CD skipping) when playing back long tracks. At first I thought it was a bad/corrupt music file; but then when I replayed the same file both on the HD5 and on my computer, the track plays through completely. This seems to occur randomly, and occurs either when the unit is stationary or in motion (i.e. when I'm walking). e) When playing back VBR mp3 files, the counter goes haywire when fastfowarding/rewinded. I've asked other HD5 users who say their counter 'recovers' after a few seconds; but many times on my HD5 the counter fails to recover and will, for instance, show that the track is at the end; yet still continue to play. These problems are slightly complicated by the fact that I am moving to the UK in less than 3 weeks, so I would like these issues resolved before whilst it is still under warranty.... Thanks for your help.