Sky came and fitted sky+ and the cable they fitted hit the garage door when it opened, also I could not get no channels except the free ones as the card reader on the box was damaged!! They said they would be back with a new unit, on Saturday, I took the day off work to meet them, they said they would call before 9am, it got to ten and I called them they said that an engineer would be on there way very soon, this did no happen, called again, this time could not get through to the team, as they use a different department for the sky+, go through to sky this is what they said it has been cancelled and they will not be out today, I said what they said it doesnt say why on the system called again and again and they said, 3 weeks away, I said no way. I have asked to speak to managers and all the customer service people, but just get pushed off to others, one person said when my partner asked why it was cancelled, why does your neighbour put her bucket out at night and not in the morning. What does all this mean? This was a mirror subscription, all this for someone who has had sky since day 1, the full package. What should I do? I have asked them for some sort of refund and they had the nerve to say, oh 2 weeks free viewing, what I cant even watch the channels, with the damaged card reader. I keep calling them, they just dont want to no. Yes I no put it in writing, I have lost a days work and many more things, loads of phone calls and more. Any views.