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Have i made the right choice?

Discussion in 'Plasma TVs' started by garry, Aug 16, 2004.

  1. garry

    garry
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    Hi guys got my first plasma at the weekend the LG RZ42PX11 and so far i'm not to impressed with the PQ :rolleyes: You see my problem is that i read one review then totally dismiss it and go out and buy the first thing i see which is what i did, :suicide: iv'e got it linked up to NTL digital, my old 32" Beko blows it away for PQ and sharpness as i say i'm not to familiar with plasmas so i don't know if the PQ is just plasma on fast moving images you get streaking on skin tones you get solerization (i think that's what you call it) sorry for seeming a bit all over the place but i'm new to this any reassurance would be greatfull as the wife is giving me an ear bashing. :)
     
  2. Apnomis

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    I'm guessing it's the LG. I have no such problems with my Panny PW6 via NTL box, the picture quality is excellent you see the odd PQ problem, one example is the grey walls on the ships any Star Trek series, sometimes they don't look right (like if you have your PC monitor set to 16 colours and try to do a gradiant) but things like this are few and far between. I don't seem to experience the same problem with my PS2 or DVD though, which use a component connection.

    I'm very happy with my screen, at normal sitting distance and properly setup up the PQ seems the same if not better than my old CRT. And you gotta love watching TV in 42"!!!

    If you're not happy, if it's not too late I would try and return it and swap it for a better model, Panasonic and Pioneer seem to be the clear winners on these forums...

    How much did you pay?
     
  3. Elvis

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    Why didn't you post on this forum to get advice before you bought your screen? The LG is not highly thought of and there are plenty of other better screens at good prices around at the moment. If you describe your needs I'm sure someone will advise you, alternately contact some of the specialist retailers who sponsor this forum.

    Good luck m8
     
  4. garry

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    Hi guys points taken, i paid £2,499 for it from Comet and right now i feel pretty stupid :oops: i honestly thought for that kind of money i would get the clearest sharpest picture that i'd ever seen, but sadly no. Unfortunatly that was all my budget would streach not even a penny more so in store it looked the best deal for the money everything else was way over budget or else i would have went down the panny root but i just could'nt streach to over three grand, cheers for the replys. :(
     
  5. swarrans

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    Did you buy it in store? - or on Comet's web - if it's the web send it back QUICK under the Distance Selling Regulations (7 days no questions asked).
    If you bought it in store I wish I'd never mentioned the above(!), as clearly you could have got a wonderful Panny for £500 less from AV-Sales.

    Simon
     
  6. Elvis

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    You can get a panny for less than £2K. Over three grand gets you into high definition territory, but you probably don't need that.

    Basically you can get a much better screen than the LG without spending any more money.
     
  7. Elvis

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    If you can't return it then perhaps some other LG owners on this forum can help with advice on settings / cables etc for the best possible picture. Try using the forum search function and/or post in the forum stating the model name. You can probably improve the picture a bit with some tweaking.

    If you can get a refund then do so ASAP.
     
  8. garry

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    S**t, now i feel realy bad :suicide: i bought it in store on Saturday, £1500 cash, and the rest on credit, which i plan to pay off this weekend. What are the chances of them taking it back on the strenth of it's not what i thought it was going to be?
     
  9. Elvis

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    Give it a try and play merry hell with them if they don't take it back. What have you got to lose? Kick up a fuss in the store this saturday (ideally with the screen in tow) if they won't accomodate your request for a refund. I guarantee they'll be keener to placate you on their busiest day of the week.

    I prefer to but expensive items like this by phone or internet, just for the sake of the added protection distance selling law provides. Even if the store itself is nearby.
     
  10. pjclark1

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    don't Comet have a 28 day money back guarantee?
     
  11. reckless

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    No sure about this but didn't Comet have one of those bring it back within 28 days if you don't like it schemes running in their shops? Might be worth checking.
     
  12. garry

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    Just called Comet and they said because i have used it they cant sell it on as new so i would have to take a 10% hit on it but as you say if i go in on Saturday, their busiest day, i'm sure i might get a result.
     
  13. pjclark1

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    10% loss is still better than nothing with this lemon
    you can get the panny and still pay no extra for top of the range
    instead of bottom of the range. £2,500 they must have seen you coming.
    (How do they know you used it? you turned it on, it was cr@p, you turned it off. Not sure I class that as "using" it.)
     
  14. Elvis

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    10%? What a bunch of b*stards. This kind of attitude is what I hate about the high street electrical stores. This is money for old rope to them, I'm sure they'll shift it on in no time and they can easily afford to carry this cost. I'd have a good look at their (or LG's) advertising for this product and see if there is anything you can pick a hole in, then when you go to the store ask for the manager and threaten them with Trading Standards.

    If they'd taken the trouble to discuss and understand your needs, demo some screens and listen to what you said this wouldn't have happened in the first place, but then I suppose that's why most people on this forum would recommend a using specialist when buying such an expensive piece of kit.
     
  15. garry

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    I could'nt agree more Elvis pure bulls*** that they can't sell it on, i've yet to go into a store and be told that this has been brought back because it's no good so we'll knock £500 off it for you, when it comes to discussing the customers needs some of the sales assistants in Currys,Dixons and Comet just don't have a clue (some anyway, not all) all they want to do is get the sale and sell you extra cover. Thanks for the replys.
     
  16. Andywt

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    Even if it costs you 10% ( £250) it will still leave you with £2250 - plenty for a panasonic!!! -- laughin , lucky as your mistake will only cost you £250 :thumbsup:
     
  17. AngryofMayfair

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    Too right - if I decide to return my 37" Hitachi I will lose a big 20% on the deal... :-(
    I probably would take the hit on a 10% loss if I were you...
     
  18. Gorshin

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    Why not buy the Panasonic 36" tv????? The new picture frame one (but better than the Toshiba) That would give the best picture, better than any plasma under £3000 possibly could!!!!! And its not too large either. You could have bought this for £1350 and spent the remaining £1000 (at least) on a new dvd system or loads of new dvds :lesson:

    Your solution is take back the Tv and get the Panasonic: http://www.robertsons-online.co.uk/get_product_details.asp?P=112676

    This TV will blow anything away in your price range :lesson:

    The L.G. is naff. What were you thinking? :suicide:
     
  19. Stimpy

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    An LG can look good (the px11 does look good on paper), some tweaking may well be required. The source and connection type is key.
    You don't say how you are connecting the plasma. Are you using S-vid, rgb or composite.
    If you are connecting via the scart make sure you have RGB enabled on the NTL box.
    Plus remember the screen is much bigger and will reveal more faults with a picture (NTL being particularly bad at times). I went from NTL to Sky on my old LG PZ14 (two generations behind your screen), the increase in picture quality was massive, plus I used good cables and a scaler for direct VGA in. If you can connect via component (you may require a RGB to component converter) you will get an even better picture.
    Don't give up yet. Get some THX set-up glasses and THX DVD as well to help you along the way.
     
  20. pinter75

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    I know it is not a TV, but I recently got a full refund on an opened air conditioner from Comet. They tried to take 30% off the rrp as it was "Opened box grade". I got then on miss selling me the item due to the sales guy not fully explaining a certain feature and got a 100% refund. Under UK law if you are miss sold an item you are entitled to at least 100% credit or 100% refund. Talk to the store manager and explain that you were miss sold it on X, or it is unfit for purpose because of X. If you have all the packaging - you could re-seal it - I bet they don't check that closely :)

    Failing all that - get in contact with your local Citizens advice. After all 2.5G's is a lot of money for something you are not 100% happy with :-(
     
  21. Elvis

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    I think what we're all saying is that if you go into the store and put your foot down with a considered argument you should get all of your money back, if you don't succeed, you've lost nothing and it doesn't need to end there, go home speak to Trading Standards etc, but you may prefer to cut your losses and move on taking the 10% hit. I would suggest you use one of the fine retailers who sponsor this forum next time and discuss your needs with them before making your purchase.
     
  22. garry

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    Points taken guys, i will be going in with the intention of getting a full refund but if i can't then i suppose a 10% hit is a small mercy to pay for getting rid of this thing, as for talking to someone who knows what they're talking about i phoned AV sales and spoke to a guy called Andrew, what a breath of fresh air it was to talk to someone who knew they're stuff, he gave me lots of good advice about plasmas and put my mind at ease about the quality of plasmas cause once having your fingers burned you tend to tred very carefully about getting another plasma but it seems the panny is the one to get, i'll keep you posted.
     
  23. duncs

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    Garry

    Did Comet say anything to you about the quality of the product before you bought it? Did they make any claims along the lines of "this is a good quality TV", "you won't be disappointed", "this is one of the best quality screens available" or "you will be blown away with the picture"?

    Did they make any claims about features that turn out not to be true, such as "You can plug a PC into this", "this is Hi Definition TV ready", "it has 4 Scart sockets".

    If they did make any misleading claims about the TV, then you have the right to return the product (used or un used) under the trade descriptions and consumer protection legislation.

    It doesn't matter how minor the misleading comment. They could even have claimed that the TV was 1 or 2 mm different in size. If it doesn't fit in your pre made unit ;) then it is not fit for the purpose that is was intended for.

    Anyway, just a thought that you could try some of these angles. Also go back to the shop and look at the signs that describe the product. If these are incorrect at all, then you can return the product.
     
  24. garry

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    Thanks Duncs, unfortunatley for me to get them on this kind of technicality the sales assistant would have had to have said something in the first place! Remember, this is Comet and not all their sales persons are that clued up on everything, so the guy was just saying " it's a big nice telly!" :confused:
     
  25. AgentCool

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    The simplest and best way to take something back to Comet in your position without an argument or a 10% loss of your £2500 is to reseal the plasma in its box as it came to you to give the impression that you never even opened it. So, from their point of view it is in fact brand new. Then come up with a story as to why you're returning a TV. Here are a couple of suggestions:

    1) "You're not going to believe this but my wife/girlfriend bought one the other day as well!".

    For this you would have to go into the shop looking as though you were rich though this isn't necessary.

    2) "I didn't even need to take it out of the box to realise this wasn't going to fit in my living room!"

    Then you could say "You know, you think your house is bigger than it really is when you're not there!"


    Remember, when you're spending any kind of money on electrical goods, a cheap lie is no bad thing. I've done this at Comet/Dixons several times and it always works. And their not losing out of course. They could open the box to check and you will have done such an excellent job of repacking it they will never know you turned it on for a few minutes!
     
  26. duncs

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    Garry, as I said, try looking at the specs displayed for the product. If they dont match the actual spec then you are entitled to a full refund. Have a look at the Comet website to see how badly they show specifications. :D

    http://www.comet.co.uk/comet/html/cache/455_208108.html

    LG RZ 42PX11
    Dimensions 34.0x121.0x69.0(H/W/D)cm
    Television type - N/A
    Television size - N/A
    Screen format - Standard (4:3)
    Pixel resolution - N/A
    Contrast Ratio - N/A
    Brightness - N/A
    Visible screen - N/A
    Sound - No speakers
    Power output (RMS) - N/A
    Scart sockets - 0
    RGB Scart sockets - N/A
    AV inputs - No
    S-Video socket - No
    Component video inputs - No
    Tuner box included - No
    Speakers included - No
    Tabletop stand - Not included
    Wall mountable - No
    On screen menus - No

    Just tell them you wanted a 4:3 and not a widescreen TV ;) And how they managed to get those dimensions is a mistery to me !
     
  27. Elvis

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    Lots of good ideas on how to get a full refund. Give it a go and let us know how you get on.
     
  28. garry

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    Full refund :clap: :D :smashin: i'll explain more later got to go out just now.
     
  29. duncs

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    Well done. :clap: love to know what you said to them.
     
  30. garry

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    As silly as this sounds i told them that the wife had left me cause of the price tag over a t.v, i told the manager that i set it up before she came in from work as a surprise and that she went ballistic when i told her the cost and it worked, i think what swung it for me was that i still had all the packageing still intact, all he did was open it up had a look and said that's fine we'll just band it up again and sell it on. :thumbsup: Now the big question is after a near escape what to go for now? I was thinking of the Panny TH42PE30 any help for this fool would be very greatfull indeed and thanks to everyone for your comments. Cheers :smashin:
     

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