BluWarfareHD09
Well-known Member
Moved house mid july and subscribed to BT Broadband and phone, at the time of arranging the date we told them we wanted to do the line renter saver and they told us the best option was to wait for the line and broadband to be installed and then ring them for the line rent saver as if not we would lose a month as the could come for a month roughly.
So the guy come's install's it, test's it, and goes we ring them and say right we have just had your engineer come in and install line now we want to take line renter saver like we were told we could, guy says ok wait a minute whle we do something( some kind of test or something cant remeber what he said), comes back and says sorry we have you as not being connect leave it 48hr and ring back and we will do it. 48 hr ring them back to be told that the months line rental had been taken out but they would give us line rental saver from next month so with that thought nothing of it. Got the bank statement the other day and they have been charging us the full line rental.
So instead of only paying £38 a month we have been paying £42 as line rental is nearly £14 a month without the saver. I'm so annoyed about this and I need to back track my statements to see if they took the £120, as we have had no paper bill from them and they told us that you dont get paper bill if your on the saver.
Have you guys had any problems like this and what do you think I should do ring and complain if they have taken the £120 or just ring up and take the line rental saver in the new year if they havn't taken it or ring and complain anyway as if I had taken it when I rang to book no of this would have happened.
So the guy come's install's it, test's it, and goes we ring them and say right we have just had your engineer come in and install line now we want to take line renter saver like we were told we could, guy says ok wait a minute whle we do something( some kind of test or something cant remeber what he said), comes back and says sorry we have you as not being connect leave it 48hr and ring back and we will do it. 48 hr ring them back to be told that the months line rental had been taken out but they would give us line rental saver from next month so with that thought nothing of it. Got the bank statement the other day and they have been charging us the full line rental.
So instead of only paying £38 a month we have been paying £42 as line rental is nearly £14 a month without the saver. I'm so annoyed about this and I need to back track my statements to see if they took the £120, as we have had no paper bill from them and they told us that you dont get paper bill if your on the saver.
Have you guys had any problems like this and what do you think I should do ring and complain if they have taken the £120 or just ring up and take the line rental saver in the new year if they havn't taken it or ring and complain anyway as if I had taken it when I rang to book no of this would have happened.