Kapkirk
Prominent Member
My Elderly mother in her 90's rang SKY yesterday to see if she could get her bill down as it was costing her £75 per Month. She only has the basic package with no movie or sports ch's, and basic internet for catch up services. She's been with them for about 15 years and last changed to a new sky box 3 years ago, so could leave anytime, in fact I think she said she wanted to pack it in all together because of the cost.
I did initially make the call for her but they kept me on hold for 40 mins and I had to leave and pass the phone to her to continue.
Today I phoned her to see if she got the bill reduced and she said yes she had and they had given her a new package with fast Fibre Broadband but the same TV channels and phone line deal BUT, they only reduced the Monthly bill by about £2-3 for 18 Months.
So, basically instead of making it much cheaper for her, they seem to have hood winked her into a new 18 month contract by selling her Fibre broadband that she didn't really want. I am tempted to call them myself and cancel the whole lot because of these tactics, but mum hasnt been too well and I don't want to stress her out over it.
Should I intervene?
I did initially make the call for her but they kept me on hold for 40 mins and I had to leave and pass the phone to her to continue.
Today I phoned her to see if she got the bill reduced and she said yes she had and they had given her a new package with fast Fibre Broadband but the same TV channels and phone line deal BUT, they only reduced the Monthly bill by about £2-3 for 18 Months.
So, basically instead of making it much cheaper for her, they seem to have hood winked her into a new 18 month contract by selling her Fibre broadband that she didn't really want. I am tempted to call them myself and cancel the whole lot because of these tactics, but mum hasnt been too well and I don't want to stress her out over it.
Should I intervene?