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Has anyone sent Sony HS50 away for firmware upgrade yet?

Discussion in 'Projectors, Screens & Video Processors' started by Blindman, Apr 21, 2005.

  1. Blindman

    Blindman
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    Hi, I have arranged for my HS50 to go to Sony at Pencoed but just want to check that it's worth it. Do they fix the 720p overscan, and do they do anything else? Has anyone had this fix yet? :confused: Please help!
     
  2. johnnyhaynes

    johnnyhaynes
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    I have had discussions with Sony here in Perth and they don't appear to have a clue.
    I'm not that concerned at the moment as using 1080i via DVI to VGA converter into VGA input in the Sony and am getting excellent picture -subject to source material.
    Oz now transmits a high proportion of telecasts in HD format - Quite breath taking.
     
  3. paul1672

    paul1672
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    hi there.
    not sure if pencoed is in the uk but i have returned my hs50 to sony uk primarily as it was faulty but i also requested that the firmware be done at the same time.
    i returned it over a month ago and i've recently been informed the pj is fixed but awaiting the firmware upgrade.....
    i was advised it should be back at the store i purchased it from approx 5 days later but that was a week ago now and still no sign.....
    hope that helps
    paul
     
  4. Craig Armstrong

    Craig Armstrong
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    I've been waiting for Lal at Gultronics to find out from Sony UK whether the firmware upgrade is possible now...still waiting.....
     
  5. paul1672

    paul1672
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    i've just been informed it was only as few days ago that sony service centre got set up for the upgrades but my pj still hasn't been done.
    i'm hopefully gonna get an update to my situaton by tuesday......
    paul
     
  6. Zig

    Zig
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    I am in the same situation as Paul, I have been without my projector for 5 weeks and am not too impressed by the Sony service.
     
  7. Blindman

    Blindman
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    Thanks for the replies :) - I've sent it and will let you know how I get on.
     
  8. Craig Armstrong

    Craig Armstrong
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    I dropped mine off with Gultronics today so they can send it back to Sony UK to apply the firmware patch and to fix the panel misalignment that is causing the final vertical row of pixels to be green - all this after two AE500 bulb flickers problems last year :(
     
  9. Zig

    Zig
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    I have just rung Discount Electrical to see what the situation is. Apparantly there is some delay with the firmware with no date available as to when it is expected to be resolved :mad:
    I am not impressed with Discount for failing to inform me of anything over the last six weeks unless I pushed them or Sonys poor service.
     
  10. Craig Armstrong

    Craig Armstrong
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    Sorry Paul, do you mean your projector was meant to be back at the shop five days after the call you made, or five days after the firmware is upgraded (which sounds like it could still be some time).
     
  11. Zig

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    It was meant to be back at the shop in 5 days, Paul's was sent back for repair just after mine to the same place. We were both told that the projectors were both repaired but sat on the shelf awaiting firmware which could take a few days to get sorted. Mine was posted back six weeks ago today, not an acceptable situation imho.
     
  12. paul1672

    paul1672
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    yep,zig is correct.
    i was advised it would be back with discounttv approx 5 days after the call i made.....
    i was also advised it was only a few days earlier than the call i made that sony service centre had been set-up for the upgrades,now it seems they aren't even ready.......
    i heard from discounttv yesterday saying that the firmware update is still not done and no date is know either.
    this totally contradicts what i was told earlier and i am now getting very frustrated.......
    sony really do need to sort themselves out.
    cant really blame discounttv (apart from lack of frequent updates without being asked) as they can only tell us what sony tell them.
    hopefully it wont be too much longer though.
    i just hope they advise me of the day to expect it to be delivered back to me so i can arrange for someone to be home rather than just send it and i miss it......
    all the best
    paul
     
  13. Zig

    Zig
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    Anyone any idea if Sony have pulled their finger out yet?
    Nearly Watchdog time I think.......................
     
  14. paul1672

    paul1672
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    i've sent yet anothr email off to discounttv tonight.
    hopefully i'll have a positive reply tomorrow......
    paul
     
  15. Zig

    Zig
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    I think we can rest assured DIY and gardening will not be interupted by film viewing for at least another weekend :rolleyes:
    It makes you wonder if its some sort of conspiracy.
     
  16. SSB

    SSB
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    How does one check the firmware number on the HS50?
     
  17. Scotty

    Scotty
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    "on the remote push enter, enter, up, down, enter, up then the menu should be at the botten new menu"
     
  18. zoolap

    zoolap
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    Sounds like a cheat for a computer game :D does it give you infinite lives? :D
     
  19. SSB

    SSB
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    Thanks Scotty and Zoolap - have just received mine and wanted to check it had the new f/w. It seems like it does (1.02) - which is good news.
     
  20. Zig

    Zig
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    Well at last some good news, my projector has been updated and was undergoing testing today. I hold little hope of getting it back this week having witnessed Sonys lack of speed but it is nice to finally know things are moving. :clap:
     
  21. paul1672

    paul1672
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    i also heard from discounttv today and was advised sony have finally started doing the upgrades,if thats the case mine shouldn't be too far behind you mate as i returned mine the very next day after you.....
    let us know when you finally receive yours back.
    paul
     
  22. Zig

    Zig
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    I was told they would ring me as soon as they got it back to arrange delivery. I will let you know as soon as I hear from them.
    I have a few days now to dust of the HTPC, wipe the cobwebs from the screen and maybe buy a new film or two.
     
  23. Blindman

    Blindman
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    Well, according to Sony, mine's coming back tomorrow :clap: :clap: :clap: so I'll let you know if it does, and if it's fixed.
     
  24. Zig

    Zig
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    When did you send yours back Blindman and was it faulty or just the firmware upgrade it was returned for?
     
  25. Blindman

    Blindman
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    It was just the firmware upgrade, and I sent it back on 22/04. Cheers.
     
  26. paul1672

    paul1672
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    interesting....
    so,if i've been advised correctly i should expect mine back this week as it's been sitting on sonys service centres shelf for over 4 weeks now awaiting the firmware upgrade after also being repaired.....
    somehow,knowing sony,i doubt this will be the case though......
     
  27. Zig

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    Must be a case of first in last out. Eight weeks on thursday for me...................
     
  28. paul1672

    paul1672
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    yep,must mean 8 weeks on friday for me then mate as i returned mine the very next day after you.......
    knowing our luck it'll be a few weeks yet..........
     
  29. Blindman

    Blindman
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    Apparently, according to Sony service, the firmware upgrade was only finalised and available the week I sent mine back, and they have sent a few others back to dealers too in the last few days - maybe yours!?
    Besides mine has got to actually get here and work before I'll be really celebrating.
     
  30. Zig

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    Discount TV have mine back, I will be getting it on Friday.

    I hope.
     

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