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has any one bought a plasma from av sales and is there after care service anygood?

Discussion in 'Plasma TVs' started by GalacticaActual, Aug 19, 2004.

  1. GalacticaActual

    GalacticaActual
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    I am currently considering all my options for buying a new plasma. what are the members thoughts on AV sales?
    Thanks.
    David.
     
  2. nick901

    nick901
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    I recently bought a PE30 and DVD recorder from them, i found the backup service excellant. Originally they couldnt source the desktop stand, they kept me informed and even sent the more expensive PA20 (i think) stand as an alternative. When the PE30 stand came in stock they contaced me and offered this or to keep the PA20 stand, kept the PA20 stand, looks better in my opinion. :thumbsup:
    Cheers
    Nick
     
  3. GalacticaActual

    GalacticaActual
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    Sounds good so far, anyone else dealt with them as well? :)
     
  4. atacam

    atacam
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    I bought a Panasonic Plasma, Wall braket and Scart switch box from them. It was delivered the same day and Alistair Even discounted the wall bracket in line with the forum price when I told him I had paid the full price. Personaly don't think you can get better service than this, and it is an excellent screen.
     
  5. GalacticaActual

    GalacticaActual
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    OK sounds good so far.
    Like I said before, I am considering all my options before taking the plunge with the plasma. I may not even buy from them but it is good to know that AV sales have some happy customers out there. :)
     
  6. quattro

    quattro
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    I've just bought a Panny Pw6, and Jamo DVR-50 service was excellent and kept informed throught from order through to delivery via E-mail.
    The Jamo DVR50 is now being replaced due to a noisy fan, AV-Sales again came up trumps sending me a new one out next monday then returning the faulty one the next day at no cost to myself and being without the player and so the PW6 which was origanally intened by Jamo :thumbsup:
    That with the advice i recieved b4 the purchase has been excellent.
    Quattro
     
  7. AV Junky

    AV Junky
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    Take a look over on the special offers forum. You'll see that Alastair from AV has sold lots of plasmas to forum members, with nothing but good reports. Have a look on the Powerbuys forum too.
     
  8. Bone Daddy

    Bone Daddy
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    David - don`t delay with A-V.sales - superb people and excellent service - in fact the saying "customer and service" - 2 words you just can`t associate together with u.k. shops,does apply here !!
    I travelled down to collect my PW6 last week from Brum and they were so helpfull,etc - did a pixel check before leaving - in fact they insisted so that i was happy with the set,more than happy to show me round there demo rooms,etc
    And the price is superb - coupled with the extended 3 year warranty for only £170 - you won`t find better - and the service inc back up is superb - I would recommend them every time :thumbsup:
     
  9. technovorgin

    technovorgin
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    they say you can only judge a company by how they sort out the problems i had a severe problem when my pwd6 and accessorys arrived on time on 2 different cariers as promised :thumbsup:
    the bezel around the screen had come away from the glass and i was not best pleased it had been released from panasonic like this so called av sales who called panasonic and was told by panasonic to return the screen for repair from av sales in tonbridge it would then be 3 to 4 weeks for return then delivered back to tonbridge :thumbsdow
    now i live in leeds so this was not good
    panasonic refused to collect from me for some reason
    speaking to av sales they thought this was unacceptable so sent me a new screen (oh and by the way id thrown all the packaging :rolleyes: )
    so they waited till i called them to confirm id packed the "old" screen in the "new" screen's box and sent a courier in an hour later on a friday afternoon ( i kid you not it was an hour later) to collect it
    how good is that for service :clap:
    i can't recomend them enough speek to the people there and they will tailor any package to suit your needs and if you are skint after buying the goods as i am at the moment you have 6 months to buy the extended warranty for £170
    try getting service from like this from 99% of web dealers and you will be disapointed IMHO
     
  10. docjan_uk

    docjan_uk
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    This place sounds excellent... pretty much decided on the set up and basically there are two places Id want to get from... nexnix and AV sales.
    Does anyone have any info on nexnix?
    Its a few pounds cheaper.. but not by anything significant.
     
  11. grizz

    grizz
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    Well I’ve had my 37" Viera for a week now (took 5 months of saving and reading up about them here before making a decision on which one to go for), the choice was a close run thing between 2 companies, and it all came down to the availability of the table top stand (pedestal) having read the posts from Steve-P and others about this problem, I talked to both sellers and AV-Sales did the stand the other didn’t, so I went for AV-Sales, they informed me the date of delivery some days after I placed my order (so I could book time of work to be at home, to be ready), the delivery was by 2 curriers (one being a specialist for plasma TV’s only the other was City Link. City Link arrived first with the table top stand and DVD recorder (I understood why AV-Sales didn’t want to use them as a delivery of plasma screens if you follow my drift), the stand took approx 10 min to assemble (no plastic here all constructed from steel) which includes getting it out of the box, was getting out the DVD recorder when the plasma arrived. While setting up the plasma I took note of the serial number and found that it didn’t match the serial number on the box and documents, phoned up AV-Sales and explained the situation, they said “no problem we have made a note on our systems of the anomaly”, would I use AV_Sales again? YES :)
     

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