Harmony one tv stand by problem

[markie100]

Hi,
Help needed please , i have set my ONE up & everything seems to be working as it should, apart from when i turn everything off using the remote. The tele a (Toshiba 37rv555d) goes into standby but shows both the red & green light at the same time, where every thing else is perfect. Any ideas?, by the way what a great forum this is i appreciate everybodys hint & help they have given me.
Markie

 

[logiciel]

Hi Markie and good to know you like the forum - thank you.
Just do this the way you do it with the original remote - which is?

 

[dilfred]

have you checked the TV's manual for fault/problem solving relating to both lights coming on?
Though sounds to me like you have selected a remote control command that is not quite right. i'd check the setup on the pc of the remote and double check the selection for the on/off keys