Harmony mains adaptor broken. Need to replace

[martin purnell]

Help please!
My Harmony mains plug (for the 785) broke when I pulled it out of the socket. It's just out of warranty. Does anyone know where I can get a Logitech or a similar replacement please?
Many thanks,

Martin

 

[Gboardman1959]

Help please!
My Harmony mains plug (for the 785) broke when I pulled it out of the socket. It's just out of warranty. Does anyone know where I can get a Logitech or a similar replacement please?
Many thanks,

Martin

if it's just out of warranty ring customer support say it's just gone faulty they may send you a new one free i've personally found them very helpful, please let us know how you go on

 

[logiciel]

Is it the adapter that's broken as the header says, or the plug as the post says?

 

[martin purnell]

That's got me thinking! What is a mains adaptor?
It's the mains adaptor plug that has broken. I have already been in touch with Logitech who have so far quoted 50 Euros for a replacement. Considering I live in the UK, a little bit of extra homework should be given to the sender of the email regarding GB currency!

Martin

 

[martin purnell]

Thanks Gboardman for your reply and apologies for not responding sooner.
I didn't give you all the facts as I had already been in contact with customer support trying to get a quote. However, the normally excellent organisation that is Logitech had a slight "administration malfunction" and I only received my quote yesterday!
I have already been back in touch with Logitech in the UK and their excellent service has been restored. Hopefully, all will be resolved by early next week.

Kind regards,

Martin

 

[logiciel]

It's the mains adaptor plug that has broken.

Then all you need is a universal adapter that provides whatever the voltage ampage and polarity of the 785's base is - should be less than £10 from any electrical shop - I've no idea of, or interest in, what that is in euros!

 

[martin purnell]

I was able to talk on the phone to the UK Based Sales Team last week about my broken plug. Not only did they fully understand the situation but a replacement arrived in the post this morning. Even though it was out of warranty, Stuart knew of an ex-demo plug that was no longer of use in the office. It was posted to me free of charge.
Superb service from Logitech and, therefore, it is only right that I post a happy ending.

Martin