Question Harmony elite favourite channels problem

[maverick177uk]

so I've set up the watch tv, I have a Samsung tv, on the touch screen I have my favourite channels setup, however, no matter what icon I press all I get is a 1 appear on the screen and it goes to BBC 1. Now my favourites start with BBC 1 HD which is channel 101, so it just won't select it, in fact no matter what channel I select it just says 1 and then switches to BBC1. When I go into the modify channel all the numbers are next to the appropriate channel. im really at a loss I need them to work so my wife and daughter can use it easily.

 

[logiciel]

Set up the Activity again and if it still doesn't work report it to Logitech Support.

 

[maverick177uk]

Ok thanks will try

 

[adam-burnley]

Are you trying to control channels on Sky? If so, you have included the Sky box in the Activities list of devices haven't you?

 

[maverick177uk]

It seems it's a known software problem and they are trying to solve it also a change to Alexa is coming we're you dntnhave to Ask Harmony

 

[maverick177uk]

Are you trying to control channels on Sky? If so, you have included the Sky box in the Activities list of devices haven't you?

It's just freeview hd

 

[InkZ]

I know this thread is ancient, but I came across it on Google whilst searching for the same problem.

For anyone that's wondering, you need to increase the 'inter key delay'.

Fixing Inter-key Delays

Inter-key delay is the amount of time Harmony waits between sending commands to a device

support.myharmony.com

 

[Slalom]

Thanks for recommending the desktop solution. Adding a step to a activity crashed the phone app. and some favorites which came up as a no favourites screen only needed going forward through a review and syncing no changes to seem to work.