Harmony 895 & Sky sending 3 button presses?

ghost5

Novice Member
I've had my remote for a few months now and all has been working well until a couple of weeks ago.

When I press the directional buttons (up, down, left, right) with Sky it will send 3 presses instead of just moving once.

I have tried changing the setting for when its not responding to 0, 1 & 3 but none of them seem to make a difference. (default is 0), and I have tried a key delay of 100 ms

Like I said it was all working well for a couple of months. It started acting like this around the same time as I added 2 Z-wave devices.

Im using the 895 remote with the wireless extender and a Thompson Sky HD box. All of devices work fine.

Does anyone know of any more settings I can change?

Thanks
 

MSW

Distinguished Member
I've had my remote for a few months now and all has been working well until a couple of weeks ago.

When I press the directional buttons (up, down, left, right) with Sky it will send 3 presses instead of just moving once.

I have tried changing the setting for when its not responding to 0, 1 & 3 but none of them seem to make a difference. (default is 0), and I have tried a key delay of 100 ms

Like I said it was all working well for a couple of months. It started acting like this around the same time as I added 2 Z-wave devices.

Im using the 895 remote with the wireless extender and a Thompson Sky HD box. All of devices work fine.

Does anyone know of any more settings I can change?

Thanks
1) Do a safe firmware update (even if you have the latest version)

If this does not work

2) Use RAW learn and teach your remote the codes from your Sky remote (set up a new device e.g. HD box 2

If this does not work

3) E-mail Logitech support, tell them you have done all the above and they will fix it

Mark
 

ghost5

Novice Member
I've just deleted the 2 Z-wave devices and the Sky buttons are now working fine

Is this a known problem?

The Z wave devices are the home seer lamp modules.
 

MSW

Distinguished Member
I've just deleted the 2 Z-wave devices and the Sky buttons are now working fine

Is this a known problem?

The Z wave devices are the home seer lamp modules.
Not sure if, it is a known problem (although logtich know of my problem - same as yours) - I had Z-wave devices as well.

Logitech fixed my issue and the I kept the Z-Wave device on the config.

But, they made me try steps 1 & 2 in my earlier post before they steped in and did the doing

Mark
 

hornydragon

Well-known Member
The RF base can if over heated cause a similar issue keep it cool and it doesnt happen (aLSO ARE YOU USING THE BLASTER FUNCTION OR DISCRETE ir PORTS?)

Sorry hit caps lock................. ;)
 

ghost5

Novice Member
well since i removed the Z-wave devices it has been hit and miss with the 3 button press.

I don't think the RF base is overheating as it only happens with my sky, I do use the blaster rather than ir ports.

After keep changing settings on my remote set up I just end up going round in circles so later in the week I will try

1) a firmware update
2) learning RAW for sky
3) wiping everything and starting from scratch (maybe)

Thanks
 

Chris Nicholl

Novice Member
Did you manage to solve this as I am having the same problem.

Direction & coloured buttons react 3 times while the numeric and transport buttons are ok...

Hope you did as I'm not sure I've got the energy to speak to Logitech customer service :rolleyes:
 

logiciel

Moderator
In Troubleshoot select "device responds too many...." and try out the 0-5 settings - 1 should be the best.
 

logiciel

Moderator
OK.
Looks like you're going to have to build up some energy then.
 

jukemark

Banned
I am having the same problem. Been on to Logitech engineer and he said its a known problem and hopefully will be sorted soon.
Its a problem with the RF unit.
I have given up trying to sort it, If I use it via ir, it is perfect :mad:
If anyone has any idea's please let me know.
Apart from this it is fantastic (apart from the small, badly lit buttons - but thats probably my age !)
 

hornydragon

Well-known Member
I think the issue is with a recent software update to the RF base. Hopefully iot will be sorted soon as before updating my 895 was perfect.
 
Last edited:

Chris Nicholl

Novice Member
It's taken about 20 emails to logitech but I am now at a point where 1 button press = 1 movement.
Unfortunately it won't continually scroll with the button held down which is a bit of a pain but I've been too busy to get back to them to sort this.

I've setup two of these for customers in the last few weeks, one didn't have the problem at all and the other one Logitech had working perfectly in about 20 minutes.
The odd thing is I then cloned one of the working accounts and downloaded it onto mine - same problem :confused: :confused:
 

hornydragon

Well-known Member
Chris i think it is the firmware in the base that is the issue not the commmands as i had similar issues with an bundle of 1000's I wish i hadn't updated my remote at home now but it needed it tweaking and while updating 7 others it seemed logical at the time :p how wrong i was...........
 

Chris Nicholl

Novice Member
Yeah, according to the tier 2 guys at Logitech it is a recent firmware issue in the wireless extender.

The customer's that was fixed in about 20 mins involved the support guy "manually converting" the raw codes I'd learnt from the original remote which fixed it straight away, I asked him to do the same to my account and it didn't work.

I've done a few 1000's and not had any problems at all, it's seems strange that if it's firmware it should be so hit & miss :rolleyes:

As a plus for Logitech their tier 2 support is excellent :thumbsup:
 

hornydragon

Well-known Member
Agree support are good but getting through can be a pain and when your in a dodgy phonesignal area it can be a real pain I wish they gave ius access to what they see (As trained dealers) would save them loads of time and money)
 

hornydragon

Well-known Member
there is a dedicated dealer support number but its no quicker you can just ask for tier 2 tho and they you put you through
 

Pgmabley

Active Member
Same problem here, it's done it since day 1 for me.

I find that actually pressing the key for a little longer sometimes helps the situation, but a proper fix would be very useful.

That recent firmware update caused a few problems for me too and logitech don't seem to be too worried about getting a fix sorted out too quickly.
 

adriandg

Novice Member
I had the same problem with my Harmony remote, only difference was that I got 2 lines with one press instead of 3 on my sky box.

I got on to Harmony via email and they sorted it out by changing the device type on my online remote setup account. It took them a while, but they sorted it eventually and has worked fine ever since
 

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