Having just taken delivery I found the initial setup of the remote via their website very user friendly, but encountered a problem (in that my new set was not recognized - or rather was recognized but had the wrong 'settings' I phoned their help line - which was answered immediately!! The support chap was very helpful, friendly and knowledgable. He set the whole remote up from his end and enabled me to download the info and check it worked correctly while on the phone. If only all companies were this efficient and helpful. My initial impressions of the remote itself are also favourable.