Just been trying to update our remote but with no joy. Want to add a new device so downloaded the latest remote software. However when I tried to update the remote it halted at the USB connection screen, and didn't seem to recognise that the remote was plugged in. Tried unplugging/plugging in, restarting the software with it already plugged in, and so on, but still didn't connect. I then tried to update the firmware but that also needs to connect to the remote via USB so that was the end of that. I've had previous version of the software working just fine, but we're now using Windows 7, so is that the problem?