Harman Kardon DVD20/DVD30 problems

Discussion in 'Blu-ray & DVD Players & Recorders' started by JorisS, Nov 5, 2005.

  1. JorisS

    JorisS
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    Hi,

    i've recently purchased a new home cinema installation, consisting of a AVR 8500 receiver and two DVD players, being the DVD20 and DVD30 (all Harman Kardon). The DVD30 i got along with the AVR 8500 (bought all 2nd hand) and according to the seller it worked fine with DVD's, yet had some problems with CD's. Required open/close the tray several times until at some point it'd read the disc, then it'd work fine.

    Now it stopped reading basically everything, makes a hacking sound inside (mechanical). It used to do that with CD's at start, when DVD's still functioned, but now as said it does so on nearly everything. I wonder if this can be attributed to something like dirty lens or prisma, or if it means there's electronical problems in decoding signals?

    Anybody who's had similar problems and knows if it's possible to fix? Or how much it costs to hand it in with H/K?

    I'm 100% sure the discs itself are fine, as they work flawlessly on my JAMO bedroom set (which has a KiSS dvd receiver as player, and reads virtually EVERYTHING).

    Thanks for any advice/information.
     
  2. Cable Monkey

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    It sounds very much like the laser pickup fault I experienced with an old Sony player. That was a specialist repair job and cost £110 to put right...
     
  3. Londondecca

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    I have exactly the same problem with my DVD30. About 6 weeks ago CDs started to become difficult to play, lots of "disc error" and last week DVD's have also started to produce the same error message. I contacted HK and they said to send it to them for evaluation, my only concern is that it could quickly become easier and to buy a new DVD player.

    I will open up the player today to see if there are any obvious problems
     
  4. Londondecca

    Londondecca
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    I opened up the box and checked all the cables were secure, cleaned the laser and checked the mechanism for smoothness. Everything seemed to be okay, but I am not an engineer. I put in some CD's & DVD's and still received the disc error message :(
     
  5. MR ETOME

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    I have this problem with my DVD 30 also, I have to open and close the door 2 or 3 times before the disc actually plays.
     
  6. JorisS

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    It seems we have a weakness here... one that H/K by now should be fairly familiar with, assuming that we're not the first to encounter the problem.

    Actually the DVD30 won't really play anything anymore. At first I had the DVD20 with a DVD25, but I sold the DVD25 along with AVR 5500 when I upgraded to the stuff I got now. Of all the three I owned (if shortly), only the DVD25 worked flawlessly.

    I'm also wondering if sending it in is worthwile... then again, what are the alternatives? The new line is ugly and doesn't match, and buying another DVD30 might result in the same problems soon again.

    Perhaps a cheap, hidden dvd player which actually does the work, while the DVD30 stands with the receiver to make it all goodlooking? :)
     
  7. Londondecca

    Londondecca
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    I had a vague memory of someone saying to hold the Stop button for about 5 seconds, which apparently resets the video settings to default. I wondered if it also reset all the settings.

    There was a bit of a panic when I thought I had damaged one of the component cables or sockets as when I put in a DVD all the pictures were blue. After swearing and threatening the player I checked the menu settings - I was in S-Video mode :oops: a few seconds later and I was back on component mode.

    I have switched the player on and off about 4 times and used 2 DVD's and 2 CD's without any problem (so far)
     
  8. JorisS

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    I just did the same... picture from projector disappeared, indicating the output changed. Yet it still won't read a CD.

    A freshly burned DVD same problems... noise, disc error :(


    I read somewhere that H/K dvd-players can be made region free through the remote control or such, anybody who knows how that would work?

    Londondecca please keep your results posted, if you would. I emailed H/K yesterday, hopefully they come with some suggestion. The reset really made a difference for you? Or could it be the opening and cleaning after all?
     
  9. Londondecca

    Londondecca
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  10. Londondecca

    Londondecca
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    The success was short lived, today I am back to disc errors on CD's :confused:

    So far I have checked all the FAQ's (for all DVD players) from the HK site and there is no mention of this problem at all
     
  11. JorisS

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    Strange... can't imagine we're the only ones who came across the issue. I haven't received response yet, it might come still though. Otherwise I'll see if they got a contact in Sweden and give them a call to ask.

    I'll keep you posted!
     
  12. stevesmith7461

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    Hi people, I am a bit new to this forum sort of thing but here goes. I have had my DVD 30 for nearly 2 years and it has been getting steadily worse. It now refuses to play CD's at all, will not play WMA files on DVD that I have burned myself and even struggles with pre-recorded DVD's. Sometimes I do the disc suffle thing with open close button upto 3-5 time before it will run.

    I downloaded the latest Firmware from the HK site and that went in ok but only made a difference for a couple of weeks. I then bought a disc cleaner and again it fooled me into thinking that it was ok but back to normal now. The crazy thing is the player is superb when it works.

    My next step is to go back to the shop but I am sure that they will know less than we do...... !

    Keep the posts coming on this one, we need to get to the bottom of it :confused:
     
  13. andythescientis

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    My sony DAV-s300 did this about 2 years ago, in the end i sent it off just before my extended warranty ran out. I was told the lazer needed replacing. Not sure what the life expectancy of the lazers in players is, but it seem 3 years is about all you can reliably get. If it's a warranty job it's worth getting done, if your paying for it, it's probably not :(
     
  14. stevesmith7461

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    you know I heard something similar I think it was with a phillips dvd player. lets face it many of these guys share the same components. It was said that the laser moount adhesive became faulty and the laser alignment went of.
     
  15. Londondecca

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    I tried to load the latest firmware but had no success at reading the CD or any CD. I spent just over an hour on Sunday turning the machine off and on but it will not accept any CD. DVD's are not so bad, some work first time whilst others require a few attempts.
     
  16. stevesmith7461

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    Yes, I know, I tried mine again just incase matters improved but it wont look at the disc....

    I think we should email HK on mass ! Let them know who we are and we are a force to be reckoned with..... Power to the people (Citizen Smith !! not me)

    Sorry came over a bit strange there.

    Not looking forward to Christmas with a broken DVD. Is the standard warranty 12months or 24 ?
     
  17. stevesmith7461

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    Hey been looking on the web for stuff. Apparently if you turn the unit off without pressing stop twice it has a tendency to remember what it was doing, even if you change the disc. Perhaps this might be why changing disc formats sometimes works.... Here is the comments

    However daily use has revealed two problems. One is minor, and is to do with the programming of the unit. It seems that it does not always check the disc identifier when you switch it on. So let's say you're playing a CD one evening and decide, half way through, it's time to go to bed. Being lazy, rather than pressing Stop twice and then putting the unit in standby, you just put it straight into standby. Next morning, you decide you're in the mood for something different. So you start up the unit by pressing the Open button, change to a different CD, and press Play. The unit starts playing the CD at the point (ie. the time from the beginning of the disc) it was up to the previous night on the other CD. In other words, it doesn't recognise that the CD is different and reset its counters accordingly.

    full post at http://www.hifi-writer.com/blog/20040219.htm
     
  18. Londondecca

    Londondecca
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    Back in the days when I could listen to CD's, I did notice that as long as the machine was not turned off or a DVD inserted it would happily play any number of CD's.
     
  19. JorisS

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    I have now received a reply from Harman Kardon, or at least some kind of company dealing with the brand here in Sweden:


    Which translated means:


    'Sounds like something is wrong with the laser 'overhead crane' (? don't know that word really, this is what the dictionary made of it). We take 150 euros for repairs + postal costs at 11 euros.'

    in other words, roughly 150 euros for a repair, for a problem which seems to be rather systematic amongst product-owners. I'm fairly sure there are PLENTY out there who have experienced the same, but aren't visitors of this forum.

    Well... what can we do about it... I'm afraid not much. Make a choice I guess... buy new, or repair and hope it'll work for some years again.


    What I really don't understand is that it works some times. In my line of reasoning, broken = broken. I.e. either it does what it's supposed to do, or it doesn't. If it does on some tries, and doesn't on others... it confuses me!
    I tried some original DVD's, those seem to work somewhat better, but also there sometimes they are refused. Bah :(

    Also consider opening up the case to have a look.

    When one inserts a disc, it starts spinning and making a sound.. when it works, the sound is low and like a disc spinning mostly, when it doesn't, it starts hacking 'tsik-tsik-tsik-tsik' then searching a bit again, then some hacking etc untill it kinda stops spinning and displays disc error.
     
  20. Londondecca

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    That is a tough one. Roughly £100 to fix or buy a new player for the same money.
     
  21. JorisS

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    The guy I bought the AVR 8500 from and gave me the DVD30 along with it (mentioning it didn't work well with CD's, but DVD's went fine back then at least) said the fixing would cost about 100 euros... apparently he had a cheaper address.

    I just opened up the thing and had a look at it. Usually I'm best at opening up and then failing to put it back together, so I didn't poke around too much.. did wiggle the laser carrying platform somewhat, cleaned it with an eartip with some cleaning liquid (terpentine-like). It seems to be somewhat more willing to read DVD's at least.... but as you guys mentioned from your prior attempts, perhaps this'll be a short-lived peak performance.

    It IS a tough one. I think I'll mail the guy I bought it from and ask for the address to the place he got the price indication from.

    It DOES seem that somehow the laser can't initiate or such... or it get's stuck? I could see the laser engaging, scanning a very small range in the inner diameter of the cd/dvd. Either it'd somehow succeed and then move to the start of the cd/dvd (outer rings) or it'd keep trying there in the middle, making some mechanic noises in between the attempts when the disc'd start spinning faster as well.

    Odd!!!
     
  22. Cable Monkey

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    Any idea where the guts of these originate? This sounds very much like the issues the Sony players of that era suffered from...
     
  23. stevesmith7461

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    Well since I have been pressing the stop button twice I have been able to read CD's, DVD's first or second time. No success with this DVD which I put some WMA files on. Does anybody know if the DVD-30 only reads these of CD based media ? My idea was to store loads of music in good quality on a DVD but usng CD's is not worth the bother.

    So fingers crossed at the moment....
     
  24. Londondecca

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    I cannot see any markings apart from on the PCB which indicates they are anything other than Harman products but I would be surprised if the draw mechanism is not a generic unit.

    So far I can only get DVD's to play, every day I have tried some CD's but the machine will not read them
     
  25. Londondecca

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  26. JorisS

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    Upon opening the player I noticed a huge 'SANYO' sign on the plastic part of the actual cd/dvd player. So might be the entire unit is SANYO.
     
  27. Londondecca

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    Does it have a part or serial number
     
  28. JorisS

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    I reckon it should, but didn't really look for it...

    Didn't you open yours as well? It's the plastic tray you look straight on to upon opening the player. Where might I find a serial number? Ought to be some sticker in that case I guess?
     
  29. Tinfoil

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    Sorry to bump up an old thread but I'd like to add some information. My DVD30 has just decided to die so I've been looking into repairing it. The laser pickup assembly is a Mitsumi PVR-202V and seemingly unobtainable. Replacing the laser pickup would be fairly simple were the part available.
     
  30. stevesmith7461

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    Had a quick look inside my DVD30 player and found the above numbers on the transport with a big Sanyo moulded into the plastic part on the top. Did a quick search but found no hits. Does not look that easy to remove the transport since not al the cables are plug-in ribon styles.

    Mine has got to the stage now where it will only play DVD's that it wants to play and nothing else.

    Strangely, I have a DVD which is for cleaning purposes and it playes this alnost without fail, but everything else is just hit and miss, well mainly miss actually.

    I am going to box it up and take it back to the shop and plead with them for something new.

    Anybody got any suggestions for a player that plays MP3, SACD, DVD-A, CD's and DVD's with HDMI output at reasonable cost ?
     

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