Question Handbrake stops working when selecting 'source'

smallieboy

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Hi All

I seem to have 'acquired' a problem with Handbrake. I hadn't used it for a while (about February 2016, I think) when I converted some files to watch on an Android tablet. Now, when I select a 'Source' I get a message saying 'Handbrake has stopped working' and then I have to close it.

The log, before I select the source says

HandBrake 0.10.5.0 - 64bit Version
OS: Microsoft Windows NT 6.1.7601 Service Pack 1 - 64bit
CPU: AMD Phenom(tm) II P820 Triple-Core Processor
Ram: 7930 MB,
GPU Information:
ATI Mobility Radeon HD 5470 - 8.770.2.1000
AMD M880G with ATI Mobility Radeon HD 4250 - 8.770.2.1000
Screen: 1600x900
Temp Dir: C:\Users\Derek_2\AppData\Local\Temp\
Install Dir: C:\Program Files\Handbrake
Data Dir: C:\Users\Derek_2\AppData\Roaming\HandBrake Team\HandBrake\0.10.5.0

-------------------------------------------
No log data available... Log data will show here after you scan a source.
Open the log file directory to get previous log files.


But, obviously, because it crashes I don't get any other logs. I've searched elsewhere and the implication is that it's somehow linked to the graphics drivers but, according to Device Manager, these are up to date; I'm not convinced by that as AMD seem to have newer ones available but attempts to update them have failed (with no explanation).

Other than Windows updates, I haven't made any changes since I previously used Handbrake. Has anyone else had and resolved this problem?

Thanks
 

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