Well to cut a long story short a taxi ran into the side of me causing massive dents in the passenger side of my car. Its his fault although he says its mine. We have exchanged contact and insurance details and i will be calling my insurance at 12pm today. I have documented everything that happened, taken pictures and even made a diagram whilst still fresh in my mind. As ive never had to claim before i just wondered what happens next, and roughly how long can the whole process take?