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Got my Toshiba 42WP27, but I've got a stuck pixel!

Discussion in 'Plasma TVs' started by mike.hutch, Mar 25, 2003.

  1. mike.hutch

    mike.hutch
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    Just as I thought I had everything sorted, my plasma turns up with a stonking great stuck pixel right in the middle of the left hand side of the screen.

    Has anyone here had any experience with getting Toshiba to change plasma's with stuck pixels? I bought it from unbeatable, but it came straight from Toshiba.

    I don't think I can live with it, it will drive me mad. :(
     
  2. pcotton

    pcotton
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    Can't give any practical advice, but know I'd feel the same if I paid that much for a piece of kit and it had 'stuck pixels' - totally unacceptable .... throw it back at whoever cut the invoice ..... they are the ones who need to fix it. Don't accept anything but perfection my friend !

    My pio arrives soon and stuck pixels are off the menu !
     
  3. Paul D

    Paul D
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    I agree, don't accept it.
    This is not a business display device etc, it's for your enjoyment!
    An "unlit" pixel may be acceptable in normal use, but a "stuck on" pixel would be a constant distraction.
    If manufacturers think they can get away with this shabby practice of "acceptable" failures, then they are wrong!
    They should openly display their "polices" in their adverts if they are "so" sure it's ok.
    It should not be a lottery, with one customer receiving a perfect screen and the next having faulty pixels.
    If faulty pixels are a part of the manufacturing process which cannot be totaly prevented, then why don't they grade the screens and sell them at discounted prices?
    Ie
    Perfect screen = £3500
    1 unlit pixel = £3000
    1 lit pixel = £2500
    mixture of unlit/lit £1750

    I know there is already this type of grading in place, but this is not being made obvious to consumers before they buy.
    I'm talking about the individual grading of each screen.

    Some people may view my angle as unworkable, but according to plasma manufacturers they simple throw away as high as 80% of the "main glass" screens due to failure rates.
    I have read that failure rates have been dropping of late due to advances in the build process etc.
    Although i couldn't stand defects in my main living room plasma, i think i could live with one or two stuck pixels if i were to put a plasma in the bedroom/kitchen etc. Saving a couple of grand would then maybe make up for the fact that if had defects.

    Although my screen arrived perfect, i do accept that there is still a slight chance of duff pixels. If this happens, i hope that i will be able to just accept them. Getting something faulty from brand new is not fair:(

    Good luck and let us know how you get on...
     
  4. mike.hutch

    mike.hutch
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    fulabeer you are right. I tried to live with it for a day or two, but it was too annoying, so I've been on to Toshiba and unbeatable and I am waiting for a phone call from Toshiba to arrange a date for a replacement to be delivered and this one to be taken away.


    Out of interest, I wonder what they class as a pixel? mine seems to have a dead red and green in the same segment, I class this as two dead pixels, but I wonder if Toshiba will see it the same way?

    Either way, I won't be accepting anything less than a perfect screen.

    :)
     
  5. mikeq

    mikeq
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    Mixmanx,

    A pixel is a pixel (one little square) same terminology for everyone, if you have 2 dodgy pixels then that is what you have and Toshiba can't argue otherwise.
     
  6. mike.hutch

    mike.hutch
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    Yeah, that's what I thought, Tosh say 5 (!) dead pixels in the central area are allowed, but none next to each other.
     
  7. encaser

    encaser
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    Actually, 'a' pixel is comprised of 3 sub pixels so be aware of this as some manufacturers have used this in their detailing of what's acceptable in the failure rate. Before this forum existed it was mixed in with the crt tv forum and I got a breakdown from Panasonic of un/acceptable failure rates, which I psoted in there. So any pana owners may which to search should the need arise. But yeah, fight tooth and nail and avoid getting drawn out by some tech employee. When I complained about s-video lock on my pana the 'tech' at pana denied there was an issue and blamed 'certain' abstract/specialist makes causing the incompatible lock up. I then told him that a Pana vcr was one of my units having trouble! He went quiet. So I left it but then got annoyed later and recalled and the story changed at Pana, no doubt after more complaints, and it got sorted.
    So long story short, don't give in to any wait and see tactics or accetable limits and cling to the fact the area is touching or Tosh/Unbeatable may try and run you down.
     
  8. mike.hutch

    mike.hutch
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    Woohoo! FINALLY got my replacement set today, and no dead pixels!!! :smashin: :smashin: :smashin:

    Rooms still not finished though, so it's just sat in it's box waiting for my gas and electric meters to be moved. :(
     
  9. Paul D

    Paul D
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    RESULT!
     
  10. jmack

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    but this one buzzes like hell:rotfl: :rotfl: :rotfl:

    good result well done
     

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