dave77
Prominent Member
When the Pixels were release in October they offered a free pair of Bose QC 35 II headphones when bought from a specific retailer. Has anyone actually successfully received their headphones, they seem to be trying everything to get out of sending me them to me.
I bought my Pixel 5 from Currys on the day of release and submitted my claim for the headphones 14 days later, sending them the receipt and IMEI number as requested. The claim was accepted and it stated up to 6 weeks for delivery so all good. Last week I checked the status of the claim and it said I had been emailed asking for more information, I'd not received an email so contacted them and they sent it again. The email asked for the following
Luckily, I had kept all the emails so had the above information, so sent it to them, then I get...
Already sent them that originally. So took a picture of the box including IMEI label, send them that, then i get...
Currys do attach PDF receipts to the emails so I sent them that, then I get...
Now I don't have that, I paid online for the phone and got a receipt, Currys didn't send an invoice. I'm not sure what to do next!
I bought my Pixel 5 from Currys on the day of release and submitted my claim for the headphones 14 days later, sending them the receipt and IMEI number as requested. The claim was accepted and it stated up to 6 weeks for delivery so all good. Last week I checked the status of the claim and it said I had been emailed asking for more information, I'd not received an email so contacted them and they sent it again. The email asked for the following
Please also provide a delivery/collection document showing the delivery/collection date, product and retailer name/logo together. You can also provide a picture of the parcel number from your Currys dispatch notification email combined with the Currys order number.
Luckily, I had kept all the emails so had the above information, so sent it to them, then I get...
Please provide your device IMEI as seen on the box your device came in.
Already sent them that originally. So took a picture of the box including IMEI label, send them that, then i get...
Could you please provide a pdf document (e-receipt) of the proof of purchase?
Currys do attach PDF receipts to the emails so I sent them that, then I get...
Could you please provide the pdf invoice provided from the retailer?
Now I don't have that, I paid online for the phone and got a receipt, Currys didn't send an invoice. I'm not sure what to do next!
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