Just thought I would tell you about my MS Xbox support fiasco 
Bear in mind this has taken 3 weeks and 8 phone calls to sort out.
1. Purchased a number of faulty xboxes. One had E73 so decided to send it to MS for repair. Other two I repaired myself.
2. Called MS Support as console had been previously registered and unable to register online.
3. Was asked if console was purchased second hand. I confirmed and was advised that console was now registered to me and I would receive email instructions for repair.
4. Recieved emails and and boxed up console for collection, arranged booking with UPS. Console collected and vanished to Germany.
5. 1 Week later, email received. "Dear Steven" your console has been received. My name is not Steven?
6. Call to MS Support. " Hello Steven".............my name is not Steven. Wheres my console? Its been repaired sir. "Can you confirm your address? I have Chester?"............. I dont live in Chester. You are not the owner.
7. 4 phone calls later...................1 proof of purchase sent. Four promises of call backs............ 5 emails. 1 proof of UPS receipt. Four new reference numbers to use when calling.
8. Wheres my console "Hello Steven, your console has been repaired".................."I need to speak to supervisor". Takes down and requests further information. I provide email from UPS to confirm console collected from my address not "Chester"
"Dont worry sir, you console is on hold in Germany and will not be sent out before the details are correctly updated"
9. A further week on. Call seven. " You console has been posted sir to the address in Chester".
By this point going ape..................this time I speak to supervisor.
10. Further information and resending of emails after lengthy discussion to supervisor. Assured he will personally take responsibility.
Advised I would give him seven days to return my console or a replacement, also told him if he didnt then he would be providing me with a complaint email / phone number to register an official complaint.
11. Phone call from supervisor. " We have contacted previous owner who confirms he has your console " ( First time console has been refered to as min )
Previous owner has said you can collect it and he has verified he returned this console to place of purchase. He agrees he is no longer the owner!
Chester is 200 miles away? You collect sir?
This as you can imagine is a very very shortened version of the complete set of events. Three weeks and 8 calls I made to support. 6 further calls were recieved.
Despite having proof of purchase,proof of collection,serial number and email address...........................my console was returned to the previous owner.
12) Supervisor agrees to get the repair centre to arrange a UPS collection to redeliver it to my house.
13) Console delivered?................... NO NOT YET?
SAGA CONTINUES.........................................................
Bear in mind this has taken 3 weeks and 8 phone calls to sort out.
1. Purchased a number of faulty xboxes. One had E73 so decided to send it to MS for repair. Other two I repaired myself.
2. Called MS Support as console had been previously registered and unable to register online.
3. Was asked if console was purchased second hand. I confirmed and was advised that console was now registered to me and I would receive email instructions for repair.
4. Recieved emails and and boxed up console for collection, arranged booking with UPS. Console collected and vanished to Germany.
5. 1 Week later, email received. "Dear Steven" your console has been received. My name is not Steven?
6. Call to MS Support. " Hello Steven".............my name is not Steven. Wheres my console? Its been repaired sir. "Can you confirm your address? I have Chester?"............. I dont live in Chester. You are not the owner.
7. 4 phone calls later...................1 proof of purchase sent. Four promises of call backs............ 5 emails. 1 proof of UPS receipt. Four new reference numbers to use when calling.
8. Wheres my console "Hello Steven, your console has been repaired".................."I need to speak to supervisor". Takes down and requests further information. I provide email from UPS to confirm console collected from my address not "Chester"
"Dont worry sir, you console is on hold in Germany and will not be sent out before the details are correctly updated"
9. A further week on. Call seven. " You console has been posted sir to the address in Chester".
By this point going ape..................this time I speak to supervisor.
10. Further information and resending of emails after lengthy discussion to supervisor. Assured he will personally take responsibility.
Advised I would give him seven days to return my console or a replacement, also told him if he didnt then he would be providing me with a complaint email / phone number to register an official complaint.
11. Phone call from supervisor. " We have contacted previous owner who confirms he has your console " ( First time console has been refered to as min )
Previous owner has said you can collect it and he has verified he returned this console to place of purchase. He agrees he is no longer the owner!
Chester is 200 miles away? You collect sir?
This as you can imagine is a very very shortened version of the complete set of events. Three weeks and 8 calls I made to support. 6 further calls were recieved.
Despite having proof of purchase,proof of collection,serial number and email address...........................my console was returned to the previous owner.
12) Supervisor agrees to get the repair centre to arrange a UPS collection to redeliver it to my house.
13) Console delivered?................... NO NOT YET?
SAGA CONTINUES.........................................................
