breakersrevenge
Prominent Member
- Joined
- Jan 9, 2005
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- Age
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- Location
- Draycott, Derbyshire
We often hear of bad customer service from companies, but dont really hear of any good ones!
So here is mine. . .
We have a Dyson DC08 vacuum cleaner, a few months ago the motor burned out, rang Dyson customer service and was told that the cleaner was a month out of guarantee, but they would replace the motor FOC!! Great almost a new cleaner!!!
Then..
Just before Christmas, a plastic clip that holds the cylinder to the main body of the cleaner snapped due to me knocking the cleaner in the wall while I was carrying it!!!
Once again, I rang Dyson customer service, they had my details, they knew it was out of guarantee and they said OK, going to send you a new one But instead of sending me a new clip, they sent me a new plastic cylinder!!!!
If anyone on the forums works for Dyson - Thanks!!!!!
Any similar stories to share?
So here is mine. . .
We have a Dyson DC08 vacuum cleaner, a few months ago the motor burned out, rang Dyson customer service and was told that the cleaner was a month out of guarantee, but they would replace the motor FOC!! Great almost a new cleaner!!!
Then..
Just before Christmas, a plastic clip that holds the cylinder to the main body of the cleaner snapped due to me knocking the cleaner in the wall while I was carrying it!!!
Once again, I rang Dyson customer service, they had my details, they knew it was out of guarantee and they said OK, going to send you a new one But instead of sending me a new clip, they sent me a new plastic cylinder!!!!
If anyone on the forums works for Dyson - Thanks!!!!!
Any similar stories to share?