Going to give SKY an ultimatum

Discussion in 'Sky Digital TV Forum' started by zombie_donkey, Jan 31, 2009.

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  1. zombie_donkey

    zombie_donkey
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    I know they are increasing revenue and bucking the recession but I am really unhappy that my SKY broadband subscription has doubled and the only way to offset it seems to be to get Skytalk that I will not use.

    I know they are doing HD boxes for £70 inc installation so I am going to call them and tell them to do the HD package and keep my broadband at £5 or I will cancel. I have been with SKY for 10 years and I'm done with watching new customers get preferential treatment.

    Anyone else done this or thinking about it? £10 broadband is no longer a bargain!
     
  2. daveaka

    daveaka
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    Good luck, I think it's all down to who you speak to when you call Customer services. From experience I rang last year and threatened to cancel because I wasn't willing to pay £129 for Sky + when new customers were getting it for £49..The first girl I spoke to wouldn't offer anything so I hung up and called again, this time, spoke to someone else and magically was offerd the deal + free installation....I know a loads of people who get offered jack when they call Sky and say they are not happy with there current deal,,,Just keep trying until you speak to someone decent
     
  3. fernandez

    fernandez
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  4. zombie_donkey

    zombie_donkey
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    Good advice :smashin:
     
  5. bob1

    bob1
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    Just do what one of our customers said to us at work when we tried to put the price up " we will not be accepting any price increases this year", it worked :rotfl:
     
  6. Uridium

    Uridium
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    Read the T&C's online. says if they put prices up by more than 10% you have the right to cancel....so i did.

    Got MAC code and going back to 02. £7.50pm for 8Mb unlimited.
     
  7. zombie_donkey

    zombie_donkey
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    Had a moan with a competent, patient and helpfull call centre agent (first one hung up!) Got a HD deal that means that the Freesat alternative would cost me circa £125 more in the first year.

    With the rental free sky phone subscription for 12 months and hence no increase in broadband I am paying a bit less each month with the HD.

    Even getting it installed on a Sunday afternoon.

    Sweet! :thumbsup:
     
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