Greenfingers
Standard Member
Gigaclear fibre broadband is available at our address and I am interested in their basic 30Mb/s package, but don't want to commit to their 18 month contract, partly because I am worried that the Covid situation may delay the installation and there seems to be no way I can cancel the contract after the statutory 14 day cooling off period.
The order process is as follows: You request an 18 month package either by phone or email, then they reply with a confirmation of your order, after which you have 14 days to change your mind as per statutory consumer law. They estimate the installation date is about a month later, but neither the installation or activation date are stipulated in the Order Confirmation. Therefore, where do you stand if, for example due to a full Covid lock down or for any other reason the installation does not go ahead?
Imagine that after say 2 months you were still not connected. In order to get internet access, it is likely you would need to sign a contract with another provider and having done so, you would not then want to be tied into 2 contracts and would therefore no longer want to continue with Gigaclear.
Looking at their T's and C's, it seems that you could potentially be bound by their terms for eternity, because even though they never even started providing a service, you are tied into the contract until 18 months after the service goes live!
I emailed them this question, but didn't get a reply. Am I missing something here?
The order process is as follows: You request an 18 month package either by phone or email, then they reply with a confirmation of your order, after which you have 14 days to change your mind as per statutory consumer law. They estimate the installation date is about a month later, but neither the installation or activation date are stipulated in the Order Confirmation. Therefore, where do you stand if, for example due to a full Covid lock down or for any other reason the installation does not go ahead?
Imagine that after say 2 months you were still not connected. In order to get internet access, it is likely you would need to sign a contract with another provider and having done so, you would not then want to be tied into 2 contracts and would therefore no longer want to continue with Gigaclear.
Looking at their T's and C's, it seems that you could potentially be bound by their terms for eternity, because even though they never even started providing a service, you are tied into the contract until 18 months after the service goes live!
I emailed them this question, but didn't get a reply. Am I missing something here?