LowFatSalad
Standard Member
I made another post recently to get the number for Hannspree in order to chase a repair. RepairTech had my TV for 6 weeks without doing anything with it, lying to me on one occassion. Calling Hannspree had the desired effect of kick starting things and I had the details of a replacement TV (GT02 32E1) being delivered the following day.
It arrived on the 19th and upon switching the unit on for the first time, it emits a constant buzzing sound from the speakers and there are two stuck pixels, one red and the other green, right next to eachother.
Essentially, after 7 weeks I still have a faulty TV and have requested that Intekx provide me with a refund which I am legally entitled to as the repair has not been competed within a reasonable amount of time.
I will say that the TV was purchased in August of 2007, but that does not change anything as it is still under warranty and still within the 6 years provided by the sales of goods act.
What I would appreciate is any advice as to the best way to get a refund. I even offered the idea of an exchange for a different TV but they flat out refused stating that procedure is to replace/repair the unit, which they've already done and failed miserably.
Thanks in advance,
LFS.
It arrived on the 19th and upon switching the unit on for the first time, it emits a constant buzzing sound from the speakers and there are two stuck pixels, one red and the other green, right next to eachother.
Essentially, after 7 weeks I still have a faulty TV and have requested that Intekx provide me with a refund which I am legally entitled to as the repair has not been competed within a reasonable amount of time.
I will say that the TV was purchased in August of 2007, but that does not change anything as it is still under warranty and still within the 6 years provided by the sales of goods act.
What I would appreciate is any advice as to the best way to get a refund. I even offered the idea of an exchange for a different TV but they flat out refused stating that procedure is to replace/repair the unit, which they've already done and failed miserably.
Thanks in advance,
LFS.
