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Geometry a cause to request a replacement?

Discussion in 'TVs' started by lettuce, Mar 13, 2005.

  1. lettuce

    lettuce
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    I have a Panasonic TX-PS1 32" TV, and have noticed that the picture is not level/straight at the top of the screen, it slants downwards, starts from the middle of the screen all the way to the right. I understand that this is quite common for large widescreen TVs, is this right??, if so if i got a replacement TV would it have a similar problem, and could be worse???? The TV has a Geomagnetic correction option, but then the bottom of the picture is not level if i fiddle with it, so that doesnt really help! Would Panasonic give me a replacement because of this?
     
  2. Tight Git

    Tight Git
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    Lettuce,

    Yes, geometry problems with large screen CRT's are indeed very common.

    That's where plasma and LCD score so highly.

    (They have other problems, but that's another story.)

    It's impossible to tell from your description whether your problem is acceptable, but remember you'll never get perfection.

    As for a replacement, that's a matter for your supplier rather than Panasonic.

    If you've bought from a quality dealer, you stand a better chance than from a cheap internet source.

    Still, there's nothing to be lost by trying.

    Good luck! :thumbsup:
     
  3. lettuce

    lettuce
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    If i measure it at the far right corner of the screen, theres roughly 4mm difference drop from what it should be if the display was perfectly straight across the top of the screen, and its more on a very shallow inverted arch shape to the slant, that a straight slant. I know it doesnt sound much but u can notice it!. I bought it from Comet, so i dont know how they score for customer service?? plus it was a display model!
     
  4. lettuce

    lettuce
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    Just measure the black boarder (which u get at the top and bottom of widescreen broadcasts) and on the left hand side of the screen the boarder measures 14mm, on then i measure the boarder at its worse part of the arch, and it measured, 17mm. So there a 3mm difference, sounds tiny i know, but u can defently notice it :rolleyes:
     
  5. Tight Git

    Tight Git
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    Oh dear, you might have a problem then.

    (Do a search on the Forum for "Comet", but have a hanky ready!)

    Still, as I said earlier, you've nothing to lose.
     
  6. lynx

    lynx
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    Does this model have a menu option termed 'rotation' or similar ?
     
  7. lettuce

    lettuce
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    The only option it has is the, Geomagnetic correction option, but that doest really help cos then the left side of the screen suffers
     
  8. lynx

    lynx
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    How much of a drop are you talking about ?
     
  9. billystevo

    billystevo
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    I think there are some adjustments you can do to the geometry if you go into the service menu of the set.
     
  10. PMF

    PMF
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    I bought a 32" widescreen Philips from Comet just over a year ago. It had a geometry problem and Comet replaced it. A lot depends on how long you have had the set as to how easy it is to get a replacement. If I recall if its within 28 days its easier to get a replacement if you are unhappy with quality/item has a fault. Report fault asap. They will offer to send an engineer to correct the geometry. I allowed this as I thought someone taking their time to set it up would be better than the time spent on production line, however it may depend on the engineer, as the engineer who attended made it worse. They were to send a senior engineer who specialised in WS but I declined as I had already afforded them the opportunity to correct the problem. It did take a a few calls and asking to speak with managers, but I pointed out I reported the problem almost instantly and had rejected the item but had been very fair in allowing them the opportunity to correct it. This seems to be what swung it for me the early rejection of the item.

    Is the level of error enough to warrant a replacement, this can be the hardest part as all CRT's will have some minor geometry problems. Try and compare with display models are they better, then yours can/should be at least that quality.

    My replacement set is better but geometry is still not perfect but I find it acceptable.
     
  11. Brainboy

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    I got a full refund on a Loewe Aconda because of a tilt on horizontal lines of about 8mm on the width of the screen. I reported the fault after only 5-6 days and they sent out some chap - not a service engineer - who looked at it looked in the ordinary menu (not service menu) for Geomagnetic Tilt - which it did not have - and then 'signed' off on a refund/replacement.

    It was I suppose good service but they never apologised at any point and I felt I was mechanically moved through a process they were obligated to follow and they would much rather have told me to b*****er off! I think you hto eot be within 28 days of purchase to ge this as a matter of routine but other post on Sale of Goods act suggests that while it may take bit of effort it is worth pursueing even if you outwith that timescale - Good Luck!
     
  12. Brainboy

    Brainboy
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    :oops: Sorry I should have said it was COMET i got the refund from!
     

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