Game - hard sell

[MartinH32]

I went into game today to purchase a VR bundle. Talk about hard sell on the insurance. Apparently I 'need' accidental cover. Well actually I don't want it and asking me what must have been three times by two different people is not the way to keep customers. It was hardly a good shopping experience! I'm sure some would have caved in and purchased it which is I guess what they want!

 

[bacon]

Guy at work has just bought his son a Switch, he also went to Game. he is now paying £5 a month for accidental damage cover...he was convincing me how good it is.... pass..

 

[Battle]

Guy at work has just bought his son a Switch, he also went to Game. he is now paying £5 a month for accidental damage cover...he was convincing me how good it is.... pass..

Surely most people have accidental damage coverage on their home contents insurance. Game really do go for the hard sell on their "extras" most of which are completely pointless. "Do you want to protect your disc for 1 pound", no I dont.

 

[garryboy]

I just say no and please don't ask me again or il get angry.

You wouldn't like me when I'm angry.

That usually shuts them up!

Feel a bit for the staff on the front line though. They must be getting it tight from management to push all that stuff

 

[weaponx031277]

I just say no and please don't ask me again or il get angry.

You wouldn't like me when I'm angry.

That usually shuts them up!

Feel a bit for the staff on the front line though. They must be getting it tight from management to push all that stuff

Yeah the staff do get it in the neck to push this onto customers.

As has been said though if you have household insurance its null and void.

 

[IamMarcoos]

Game are awful for trying to up sell rubbish, that's why I never use them now.

Best tactic is just to be very firm with them and keep saying no, they will eventually get the hint. Or actually, just don't use them at all!