Galaxy S2 cracked internally, Samsung won't repair?

Discussion in 'Mobile Phones Forum' started by desigamer, Sep 10, 2012.

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  1. desigamer

    desigamer
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    Long story, short: The screen below the Gorilla Glass on my S2 literally cracked overnight, sitting on my desk. I know for a fact that it didn't move or fall and the room I was sleeping in was locked overnight. I contacted Samsung's third party repair centre and they requested money to have it repaired, essentially insinuating that I have dropped it somewhere.

    I wanted to get some advice as to how it may be possible to get an independent report and also any tips on getting them to budge. A person on youtube had a similar issue with their Galaxy S and Samsung eventually repaired his phone after numerous negative, public tweets. Thanks
     
  2. kBm

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    How old is the phone? I assume its beyond the 12 month warranty.

    I thought any 3rd party repair centre had to have authorisation from Samsung to go ahead with repairs if they (ie Samsung) are paying for the repairs. Otherwise, they can charge a fee, rightly so.

    Have you contact Samsung?

    Its worth having a read here about SOGA via Moneysavingexpert. Gives you a clear understanding if you have a claim that the manufacture should foot the bill.
     
  3. desigamer

    desigamer
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    The phone was bought in December and the fault developed after 5 months. I contacted Samsung who arranged to send it to their repair centre. They simply sent it back asking for money to repair - something which I imagine they often do. It's just not possible to blame it on accidental damage when the phone has no signs of damage at all externally. I know I could try soga, but I'd prefer Samsung to repair it than the website I purchased the mobile from.

    Does anybody have any experience?
     
  4. kBm

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    I see - the repair shop assessed the damaged and concluded it was your fault, not the phone.

    You could ask for the phone back and try and different Samsung repair centre? I would get back on the phone to samsung, using SOGA, saying there should be no cost for the repairs.
     
  5. bairdyboy1980

    bairdyboy1980
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    This happened to my mate's S3. It just cracked on it own.

    Gorilla glass can stand upto point stress's. The moment you flex it though- it cracks. Not ideal!

    I am afraid there isnt much you can do as to them it looks like you have dropped it. But obviously you havnt, how do you prove that?
     

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