Just had a bizarre conversation with the guys at Future Entertainment regarding a recent DVD order. My connection with their Web site fell over during order confirmation for Traffic - so I went and ordered from an alternate supplier. Called today to ask them if they did get it to cancel it - they said it had already been dispatched, and I can return for a fee. My problem is I received no confirmation of the order, that's why I ordered it from an alternate site (for £1 more!). Clearly I'll send the DVD back when it arrives (because I don't need 2!), and take the issue up with my credit card company, but should I have to do this? Anyone else have similar experiences? What is the general consensus on Future Entertainment?