Future Ent.................

Discussion in 'Movie Forum' started by JSW, Apr 23, 2002.

  1. JSW

    JSW
    Well-known Member

    Joined:
    Feb 21, 2002
    Messages:
    4,284
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    106
    Location:
    Staffs
    Ratings:
    +333
    Ordered 4 dvd's and 1 dvd audio 3 days ago

    they still show as pending :( is this normal ???

    so much for the ships in 24hrs crap !!!
     
  2. Lex

    Lex
    Active Member

    Joined:
    Feb 7, 2002
    Messages:
    4,089
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    61
    Location:
    Cornwall
    Ratings:
    +4
    Have you tried asking them? They are usually good at responding to queries.
     
  3. Phil Hinton

    Phil Hinton
    Editor Staff Member

    Joined:
    Jan 18, 2001
    Messages:
    10,285
    Products Owned:
    3
    Products Wanted:
    0
    Trophy Points:
    166
    Location:
    AVForums
    Ratings:
    +8,567
    Either means your card was declined or they are awaiting stock.

    Very good company, with exellent customer service try e-mailing them.
     
  4. JSW

    JSW
    Well-known Member

    Joined:
    Feb 21, 2002
    Messages:
    4,284
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    106
    Location:
    Staffs
    Ratings:
    +333

    Well money certainly isn't an issue :)

    All the discs said ship in 24 hrs so assumed all in stock.

    Will email them and see what they have to say.
     
  5. malcy

    malcy
    Guest

    Products Owned:
    0
    Products Wanted:
    0
    Ratings:
    +0
    They may well be swamped with orders this week with their recent large price cuts. Every DVD forum seems to be having threads mentioning this so everyone may be trying to get things at the same time.
    Normally very good service. The 24 hour stock normally arrives next day or day after (must keep in UK tut tut) but the rest normally arrives in 3 - 5 days unless a more obscure difficult to obtain title.
     
  6. JSW

    JSW
    Well-known Member

    Joined:
    Feb 21, 2002
    Messages:
    4,284
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    106
    Location:
    Staffs
    Ratings:
    +333
    No reply to email either :(
     
  7. Guest

    Products Owned:
    0
    Products Wanted:
    0
    Ratings:
    +0
    I Ordered something monday evening, arrived wednesday morning....
     
  8. Andrew_arkless

    Andrew_arkless
    Active Member

    Joined:
    Sep 19, 2001
    Messages:
    181
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    18
    Location:
    Essex
    Ratings:
    +6
    JSW

    You said you'd email them at 23:31 on 23/4
    & had no reply by 9:55 24/4

    At least give them a reasonalble time to reply.
     
  9. JSW

    JSW
    Well-known Member

    Joined:
    Feb 21, 2002
    Messages:
    4,284
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    106
    Location:
    Staffs
    Ratings:
    +333
    Still No Reply !!
     
  10. JSW

    JSW
    Well-known Member

    Joined:
    Feb 21, 2002
    Messages:
    4,284
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    106
    Location:
    Staffs
    Ratings:
    +333
    What do you call reasonable?

    Same day (during office hours)
    Next day
    2 days ?


    I know it Took 3 days for play.com to answer an email and to me that is not reasonable.
     
  11. neilo

    neilo
    Banned

    Joined:
    Apr 18, 2002
    Messages:
    1,569
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    38
    Ratings:
    +21
    ordered Oceans 11 on Monday .just had an email saying its been sent...is gonna kick Play 247 into touch I think..Got Ali yesterday too ...Dont think Play will ship Ali till Later this week...
     
  12. JSW

    JSW
    Well-known Member

    Joined:
    Feb 21, 2002
    Messages:
    4,284
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    106
    Location:
    Staffs
    Ratings:
    +333
    Just spoke to them on the phone.

    Because this is my first order they ask the bank for confirmation which takes around 5 days.

    Should have my order by the weekend.

    Perhaps they should of pointed this out on there order page.
     
  13. neilo

    neilo
    Banned

    Joined:
    Apr 18, 2002
    Messages:
    1,569
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    38
    Ratings:
    +21
    how are you paying ?
     
  14. JSW

    JSW
    Well-known Member

    Joined:
    Feb 21, 2002
    Messages:
    4,284
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    106
    Location:
    Staffs
    Ratings:
    +333
    Debit card

    If I'd of known that this causes a delay id of been happier or would of used a credit card instead!
     
  15. Andrew_arkless

    Andrew_arkless
    Active Member

    Joined:
    Sep 19, 2001
    Messages:
    181
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    18
    Location:
    Essex
    Ratings:
    +6
    JSW,

    I would expect a reply within 2 working days, if not I'd then phone them.

    Its good to see you've (almost) sorted it!
     
  16. neilo

    neilo
    Banned

    Joined:
    Apr 18, 2002
    Messages:
    1,569
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    38
    Ratings:
    +21
    ahh ok ..Ali was my first order from them .but I used a credit card..hope you get your stuff soon
     
  17. SILVERBACK

    SILVERBACK
    Active Member

    Joined:
    Aug 13, 2001
    Messages:
    3,844
    Products Owned:
    1
    Products Wanted:
    0
    Trophy Points:
    72
    Location:
    birkenhead
    Ratings:
    +82
    i just myself jumped ship to future entertainment after having a nightmare with dvdepot.and i have to say its a superb company so far ordered joyride or roadkill on sunday came tuesday.fantastic film good service
     
  18. museumsteve

    museumsteve
    Well-known Member

    Joined:
    Jan 28, 2001
    Messages:
    7,992
    Products Owned:
    4
    Products Wanted:
    0
    Trophy Points:
    136
    Location:
    Nth Hampshire
    Ratings:
    +1,104
    I highky recommend futureent. I get around 10 discs a week at the moment (including DTS/DVD-Audio) and never have a problem. Only gripe is they charge as soon as you order even if not in stock, but I got used to it..
     
  19. pauld

    pauld
    Guest

    Products Owned:
    0
    Products Wanted:
    0
    Ratings:
    +0
    I totally agree, Future Ent. are brilliant!!! Ordered "Behind Enemy lines" on Monday 22-04-2002 and received Wednesday 24-04-2002. Ordered "Ocean's Eleven" Monday 22-04-2002 should get today. I used to use Play but stopped using them about 6 months ago and use Future now for everything.
     

Share This Page

Loading...
  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice