Fujitsu plasma faulty ish?

mart366

Standard Member
Hmm my fujitsu pds 4214 es has decided to become a picture frame instead :(

when you turn on, the screen flickers briefly and the fans run, then the unit stays dark, the led on the front stays green. but nothing else..


now its a case of do i canabalise it for my other machine sitting in the shed, or is it a reparable item?


Mart
 

camorra

Novice Member
I say the some secondary output on the PSU that feeds the sustain boards called it a day....so I guess it's the PSU :rolleyes:

Cheers :hiya:
 

Emjay111

Novice Member
mart366 said:
cheap fix or a wallet buster??


Mart

Fujitsu have no national service network unlike some other well respected brands.

You'll need to get the unit down to Fujitsu in Elstree (or somewhere near there). They will examine it and give you a quote. I think the cost of the exam is around £70 (same as NEC in Telford).

Dont expect a lot of change from under £400 !

If you dont want the unit repaired, you have to pay for return carriage.

I hope you kept your box - if not - the ever helpful Fujitsu people will sell you one for around £80 !

Check your warranty - a lot of these sets have a 2 or 3 year warranty on them. In which case you are laughing.

If you think I have a downer on Fujitsu (and NEC for that matter) you'd be right. Their restrictive practices prevents qualified repair centres doing any proper (economic) repairs full stop.

Good luck - you'll need it.
 

Joe Fernand

Distinguished Member
AVForums Sponsor
Hello all

Emjay111 - personally I wouldn't paint a rosy picture of any of the 'National' Service Networks - the last time we sent a Pioneer MXE Display in to our 'local' centre we got a call to say they couldn't test it as we hadn't supplied its 'Media Box'; after explaining to the Pioneer 'Specialist' that the MXE doesn't have a Media Box we collected the unit and repaired it elsewhere!

There is nothing more 'restrictive' in what Fujitsu do - you can have accounts with Pioneer and Panasonic but cant purchase spare parts unless you sign up for a minimum spend on 'spares' every month..

PS mart366 - whatever panel you have its usually around 400.00 GBP to replace a PSU.

Joe
 

Emjay111

Novice Member
Joe Fernand said:
Hello all

Emjay111 - personally I wouldn't paint a rosy picture of any of the 'National' Service Networks - the last time we sent a Pioneer MXE Display in to our 'local' centre we got a call to say they couldn't test it as we hadn't supplied its 'Media Box'; after explaining to the Pioneer 'Specialist' that the MXE doesn't have a Media Box we collected the unit and repaired it elsewhere!

There is nothing more 'restrictive' in what Fujitsu do - you can have accounts with Pioneer and Panasonic but cant purchase spare parts unless you sign up for a minimum spend on 'spares' every month..

PS mart366 - whatever panel you have its usually around 400.00 GBP to replace a PSU.

Joe
I personally wouldn't call 11 service agents spread thinly over many counties a National Network - even though Pioneer may like to ! Compared to Panasonics (well over) 100 agents, who all have passed an on-site inspection for repair facilities, and have to spend at least 2 days training at head office etc.

As far as I know, there is no minimum spend with Panasonic Spares. I've checked our agreements with them and this is not mentioned.

I'd say it was true that if your account lies dormant for several months, you are likely to get terminated. But if this was the case, why are you repairing for Panasonic in the first place ?

You can replace a Pana PSU for a lot less than £400 I can tell you. If it cant be repaired to component level (and why not - we do it all the time) - then the old PCB is returned for exchange and effectively a retrospective discount of the new PSU price. Panasonic's DSN agreement with its agents states that this discount should be passed back to the customer (in other words - do not overcharge) !

I think this is a good thing and reflects on Panasonic's "real world" approach to getting high value and complex consumer AV gear fixed properly and at a price that is realistic.

Camorra - that's a very brave diagnosis. There are SO many things that can cause a panel to error on startup, and the PSU is not always the cause. In fact, thinking back over the past couple of years repairing different brands, the PSU is one of the more reliable pcb's.
 

Joe Fernand

Distinguished Member
AVForums Sponsor
Hello Emjay111

I'm not repairing - that's the point; I only supply four Panasonic products (if you exclude the associated accessories) and generally don't get too many problems; if I want a PSU or similar once in a while its not possible.

As you say 'YOU' can replace a Panasonic PSU for a lot less than 400.00 GBP; what I said was the customer is likely to be charged 400.00 GBP by a Service Centre as that's the figure we've been charged a few times for different brands of Display.

Joe
 

Emjay111

Novice Member
My point is that because several manufacturers REFUSE to make service information available - repair centres are FORCED to repair to module level. This is not necessary if the service info and parts are available.

Panasonic's method of operating is totally different. Firstly - there is service info for EVERY model. Secondly, the repairer can repair to component level - and Panasonic tech support will provide backup if required. Individual components are available, and this enables a cost effective repair to be carried out.

If the repair centre is not feeling very confident about a component level repair, then a module level repair is acceptable. The defective PCB is returned for a partial credit -and Panasonic expects this discount to be passed onto the customer. This applies to out of warranty repairs, and is written into the service centres contract.

If we come across a part that we require that isn't yet listed as a spare (because no one has had the need to replace it in the UK) then spares will add it to the inventory within a day or two, and we can then place an order for it.

Why replace an entire PCB when the defective component may be relatively low cost ?

This (to my mind) sets Panasonic way above the competition from a service perspective. No other manufacturer has gone down this route to this extent.

Most (as you say) require modules (or complete pcb's) to be replaced which makes many repairs un-economic. This just increases landfill, and negates the customers overall opinion of the brand. We've had some unbelievable parts quotes from Fujitsu, NEC, Pioneer etc. Many of their parts prices are over 200% more expensive than Panasonic.

As for shipping heavy plasma displays around the country because the manufacturer doesn't have a network of approved repairers, it's a farce. Can you seriously expect a customer to keep a huge cardboard box for several years ? I asked Fujitsu if we could become an authorised repairer for them, as they didnt appear to have anyone outside of their own central repair facility available. I got no reply - even though I had previously communicated with their Service Director over another issue. That's how interested they are in getting customers problems resolved.

Your experiences with plasma repair are sadly, way too common. The reason for this is NOT due to the repair centre. Responsibilty must lie solely with the manufacturer and their service policy.

If more manufacturers took a pro-active stance, and followed the Panasonic DSN model, many more plasma and LCD sets would be repaired, and at reasonable cost.
 

camorra

Novice Member
Emjay111 said:
Camorra - that's a very brave diagnosis. There are SO many things that can cause a panel to error on startup, and the PSU is not always the cause. In fact, thinking back over the past couple of years repairing different brands, the PSU is one of the more reliable pcb's.
You are right in that SO many things can cause a panel to error on startup, though I didn't want to give complicated answers :D But I don't agree with you that the PSU is one of the more reliable PCB's from my experience :rolleyes:

This is a forum where everyone tries to help each other rather than picking up on other people's advices and comments :nono: It's braver to simply add your comments and suggestions ;)

Cheers :hiya:
 

The latest video from AVForums

Panasonic HZ2000 OLED TV Review: The best OLED for movie viewing in 2020
Top Bottom