Freeview play and cache


Novice Member
I have just bought a hisense tv with freeview play button, as well Netflix etc. However every 36 to 48 hours when I press freeview play it says can't connect to server. I clear cache and it works again.
Hisense say there is nothing wrong with the TV. Freeview play say there is nothing with their player. What do I do. Its a week old I bought it to make things simple but its actually quite complicated to use. Who is at fault the TV or freeview?

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