hi what number did you call by chance, can't afford the 100 at the moment but would not mind the reduction if i can get it.
Initially I was looking to leave and go to sky+ they where doing a few deals
at the time Namely cheaper monthly Sky+ cost over the £15 monthly charge
Telewest wanted.
So when I did ring I was ringing to cancel, CS where initially un-helpful as in,
asking why I Wanted to cancel, upon my answer telling me they could do
nothing, which my reply was thats Fine I only rung up to cancel. I got the
feeling they must have quite a few people ringing just To see what deals
they can get by threatening to move.
Once we got passed the, so you want to cancel, you really really really
want to cancel I got put through To there cancellation department which I
think may also be the retentions department, because they Bettered the deal
from Sky and ask me to stay.
What was also v.good of them was after the change over I was offered the
Free XL upgrade they had Going a few months back, which didnt affect my
other discounts I already had.
Mark