I thought from what i had read that SkyQ service in UK had not yet commenced but stood to be corrected by anyone who knew better.
So if they were getting sky it was via satellite. OK, would a 'Sky LNB' somehow restrict delivery of freesat via satellite signal?
Before Sky-Q all digital satellite receivers in the UK use a Ku band universal lnb (including Sky-HD boxes) . These lnb's switch the lnb into one of four possible modes
See
LNB mysteries explained - part 1
Because of this you need a seperate lnb output for each satellite tuner so each tuner can control the lnb segment it's connected to and it's not possible to simply split the signal as you can easily do with a terrestrial aerial.
Advances in electronics mean that it is now possible to cover the whole Ku band without requiring frequency band switching (high/low - controlled by imposing a tone switching signal than when using a universal lnb by using a lower frequency (IF) than a universal lnb uses.
A sky-Q lnb has just two outputs because all horizontally polarised transponders are sent down one cable and all vertically polarised ones are sent down the other. No band or polarisation switching is required, the tuner just has to provide power. Because the lower IF now falls in the UHF band used for digital TV it's np longer possible to combine a aerial feed and a lnb connection into one single cable and seperate them at the remote end.
There is however a 6 output Hybrid lnb that works with both Sky-Q receivers and conventional ones. Had the former owner had this lnb your freesat kit would have worked just fine.
eg
£28.95 SKY Q HYBRID 6 WAY LNB NEW 2018 | eBay
If you change your existing lnb for the above or the cheaper 4 output standard universal linked to in the other thread it will resolve the problem.