Foreign DVD Company failed to deliver....

Discussion in 'Blu-ray & DVD discs' started by shaithis, Mar 28, 2006.

  1. shaithis

    shaithis
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    ....and won't respond to my emails.

    Are there any rights have have to reclaim my money?

    I had to pay via international bank transfer, via an IBAN number. The company is in Switzerland and managed to reply to all my enquires and order emails that were in English but the last 2 messages I sent them (over the last 2 weeks) asking where my merchandise was have been completly ignored.
     
  2. stevelup

    stevelup
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    I fear there is a lesson to be learned here.

    Never, ever, make international purchases using any kind of bank transfer or wire transaction. You have absolutely no protection at all.

    You should always use a credit card for this kind of thing. I doubt you have any possible remedy available to you other than issuing court proceedings in the other country - which won't be worth the hassle unless the amount was significant.

    Steve
     
  3. ronaldo9

    ronaldo9
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    Just wondering, what was the name of the company?
     
  4. shaithis

    shaithis
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    It was dvdes.ch

    They have now contacted me to say that RM delivery was refused at my end and they have had the goods returned (nice of them to respond to all my emails.....), yet I have had no one try to deliver and no "You were out" card left.

    I sent a reply back to them Thursday asking if they are going to resend or refund me and I am still awaiting their acknowledgement of that email.

    :suicide:
     
  5. Greg Hook

    Greg Hook
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    This isn't a pirate dvd site is it? Can't really tell as it's in a different language. If it is, can you remove the website from your post.

    Thanks
    Greg
     
  6. shaithis

    shaithis
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    No, its supposedly all legit....just swiss ;)

    Well I damn well hope so, the prices I paid were definatly not pirate prices! :eek: (Was for some WMVHD films)

    Oh and still awaiting another reply from them in responce to the mail I sent them on 30/3.....talk about poor CS :(
     
  7. LV426

    LV426
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    I'm no expert, but it looked OK (i.e. not pirate) to me.
     

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