First Utility Not-So-Smart SMART meters

Discussion in 'General Chat' started by Hitby, Jan 23, 2013.

  1. Hitby

    Hitby
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    Well, I was cooking tea on Sunday night and the oven went off. Tried the hob. No gas. Went and checked the boiler, central heating was off as well. Wonderful :)

    Checked the gas meter which is a new (one year old) smart meter from First Utility. I pressed the button to light the display only to be told my credit was off. Went through a sequence of button presses and the valve opened. Hey presto. Heating was back.

    Then, it went off in the middle of the night. I only knew about this as the minimum temperature alarm went off on my eight month old daughters room monitor :(

    It has since been off several times. I rang first utility (several tries) and apparently it's an issue with something coming loose within the meter which makes it think it's been tampered with. So, I'm now sat at home waiting for an engineer to turn up to replace the meter.

    Odds on him arriving?
     
  2. liamt

    liamt
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    compo?

    normally i wouldnt say this but IMO smart meters do not help us one bit and we are all being forced to pay for them.

    they have had loads of issues in the states with these
     
  3. Trollslayer

    Trollslayer
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    Built to a price.
     
  4. Hitby

    Hitby
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    Be happy just to have the gas on to be honest :)

    I really like the idea. Had a bit of 'bill shock' last winter. One month it was over £160 for gas and electric. It all evened out in the summer though when I had bills around £40-50. I like being able to see the times I use power on the F:U website and how much etc so I do think they're a good idea.

    Just not so good in practice it would seem.
     
  5. Hitby

    Hitby
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    Wooo!

    They'll be here in 45 minutes to exchange the meter
     
  6. liamt

    liamt
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    fair play to you mate.

    its not something im vaguely interested in. i know when im using the oven or central heating i will be using more gas. its not like im going to go 'oh, heating is costing me money?!?'

    not having a go but i think most people understand that using appliances costs money.

    i also think its annoying that im paying for something i dont need or want. can i refuse them putting it in?
     
  7. Hitby

    Hitby
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    IIRC they didn't cost anything to put in - the tariff may have been a bit more expensive but I've switched to a cheaper one since with no issues.
     
  8. liamt

    liamt
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    from what i recall, we are each paying around £100 to have them fitted. its just included in the ramped up costs we pay.
     
  9. True Romance

    True Romance
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    lol. you want to come and live in our house, we pay that much every month :eek:
     
  10. Hitby

    Hitby
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    Bloody hell. What do you live in? A mansion or a big centrally heated tent? :D

    Anyway, engineer has been and gone. He replaced both the gas and electric meters as apparently the gas meter talks to the electric meter and that's the one that beams the info off to F:U.

    They can't bench test one without the other so replaced both. There was murmurings that it was a software issue. Never had one of those with the old helicopter style :)

    Anyway, all's well that ends well (assuming they continue to work :))
     

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