Firestick 4K no sound

Saldawop

Distinguished Member
Bought a firestick 4k about 3 weeks ago. First ten days, no problems. Then it wouldn’t load up the Home Screen (all the thumbnails etc) but I could get to apps. Also the voice search didn’t work. Said unexpected error . If it continues contact Amazon.
Turned it off and on and Home Screen loaded… but would disappear after a while.
Roll on to today and I thought I would reset it and start again. Loads up, all works. Play a video, all good. Then the sound just cuts out and won’t come back on, unless I unplug it, and the same thing happens again. I use the vol up buttons and it goes up on the tv ie I can see the volume going up, but still no sound.
Any ideas?
Forgot to add, when setting up the remote it says music will play next, but I hear nothing.
 

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