two2midnight
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Does anybody have Fire TV 4K using Disney+ app version 2.19.0-rc5 that can display 4K Dolby Vision?
My 2021 Fire TV 4K stick has stopped displaying Disney+ 4K Dolby Vision on my LG E6 (Apple TV and Prime still show 4K DV and HDR).
I swapped the Fire TV 4K to a Panasonic TV with same result.
A 2021 Fire TV 4K Max put into the same port on my LG E6 shows Disney+ in 4K Dolby Vision OK
So problem isn't with the TVs, but the stick itself.
The stick is setup OK for 4K as shown by the other apps working OK in 4K. HDR10 and Dolby Vision.
Fire TV 4K firmware is latest. Problem may have started after the Fire TV did an update of the (remote) firmware.
I've cleared the app cache and data plus uninstalled and reinstalled the Disney+ app several times along with multiple power off and power on at the wall plug.
I'm loath to do a factory reset as I'll loose all the settings for the other apps.
It could be an app problem
The working Disney+ app on my Fire TV 4K Max is V2.16.2-rc2
The non working Disney+ app on my Fire TV 4K is V2.19.0-rc5
It may be that the latest version is broken. But I can't see any way to get an earlier app version loaded and I haven't seen any mention of this issue when I google.
Any suggestions to try?
My 2021 Fire TV 4K stick has stopped displaying Disney+ 4K Dolby Vision on my LG E6 (Apple TV and Prime still show 4K DV and HDR).
I swapped the Fire TV 4K to a Panasonic TV with same result.
A 2021 Fire TV 4K Max put into the same port on my LG E6 shows Disney+ in 4K Dolby Vision OK
So problem isn't with the TVs, but the stick itself.
The stick is setup OK for 4K as shown by the other apps working OK in 4K. HDR10 and Dolby Vision.
Fire TV 4K firmware is latest. Problem may have started after the Fire TV did an update of the (remote) firmware.
I've cleared the app cache and data plus uninstalled and reinstalled the Disney+ app several times along with multiple power off and power on at the wall plug.
I'm loath to do a factory reset as I'll loose all the settings for the other apps.
It could be an app problem
The working Disney+ app on my Fire TV 4K Max is V2.16.2-rc2
The non working Disney+ app on my Fire TV 4K is V2.19.0-rc5
It may be that the latest version is broken. But I can't see any way to get an earlier app version loaded and I haven't seen any mention of this issue when I google.
Any suggestions to try?
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